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Follow on Google News | New Market Research Report: Sainsbury's Last Mile Delivery: Case StudyNew Fixed Networks market report from Datamonitor: "Sainsbury's Last Mile Delivery: Case Study"
Scope * Discusses Sainsbury's last mile delivery processes and the technology assisting in meeting service levels * Provides insight into last mile delivery best-practices Highlights Achieving high service levels is a key differentiator for Sainsbury's in the online grocery space Real-Time Scheduler helped Sainsbury's improve service levels while cutting resource cost Reasons to Purchase * Offers insight into retail process and technology investment decision-making * Highlights best-practices used to improve home delivery service levels For more information or to purchase this report, go to: - http://www.fastmr.com/ Report Table of Contents: SUMMARY 1 Catalyst 1 Ovum View 1 Key Messages 2 Achieving high service levels is a key differentiator for Sainsbury's in the online grocery space 2 Oracle Real-Time Scheduler helped Sainsbury's to improve service levels while cutting resource costs 2 CASE STUDY 3 Background: 'Sainsbury's Online' business overview 3 Sainsbury's Online 3 Sainsbury's Online 'last mile' delivery 4 Aims and objectives: exceeding customer service expectations to achieve differentiation in the intensely competitive online grocery sector 5 Competition in the online grocery space is becoming more intense 5 Service is a differentiator and, for Sainsbury's, is top priority 5 Sainsbury's needed to improve delivery service levels 5 Solution: improving delivery service levels 6 Sainsbury's focused on improving delivery services within one-hour time-slots 6 Sainsbury's uses Oracle Real-Time Scheduler 6 Telemetry is used to improve road speed calculations 8 Successes: meeting the service level promise while improving efficiency and reducing the cost base 9 Sainsbury's is delivering on its service level promise 9 The grocer recognized a 20% cost base improvement in the first year 9 Online transactional data improve overall in-store product availability 9 RECOMMENDATIONS 11 Maintaining 100% service levels as the online business grows 11 As the online business grows, capacity could become an issue 11 Further improvements in road speed data could increase system accuracy 11 Volumetrics can provide the data required to almost eliminate manual processes 11 APPENDIX 12 Sainsbury's financials 12 Ask the analyst 12 Definitions 12 Further reading 13 Disclaimer 13 List of Figures Figure 1: Sainsbury's Online facts and figures 3 Figure 2: A simplified view of Sainsbury's Online's retail supply chain, from supplier to consumer 4 Figure 3: Sainsbury's Online delivery-time- Figure 4: Oracle Real-Time Scheduler 8 Figure 5: The majority of online shoppers tend to be affluent 10 Figure 6: J Sainsbury plc full year, 2010, 2009 and 2008 results 12 About Datamonitor The Datamonitor Group is a world-leading provider of premium global business information, delivering independent data, analysis and opinion across the Automotive, Consumer Markets, Energy & Utilities, Financial Services, Logistics & Express, Pharmaceutical & Healthcare, Retail, Technology and Telecoms industries. Datamonitor's market intelligence products and services ensure that you will achieve your desired commercial goals by giving you the insight you need to best respond to your competitive environment. View more research from Datamonitor at http://www.fastmr.com/ About Fast Market Research Fast Market Research is an online aggregator and distributor of market research and business information. We represent the world's top research publishers and analysts and provide quick and easy access to the best competitive intelligence available. For more information about these or related research reports, please visit our website at http://www.fastmr.com or call us at 1.800.844.8156. # # # Fast Market Research is an online aggregator and distributor of market research and business information. We represent the world's top research publishers and analysts and provide quick and easy access to the best competitive intelligence available. End
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