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Follow on Google News | Philippine BPO & call centers eye upward growth, survey saysThe Philippines' BPO and call center industry remains stronger than ever, and is planning to diversify into more complex services. KPO is the new growth driver.
By: Magellan Solutions BPO executives who participated in this survey said they are moving towards diversifying into more complex services and will seek workforce expansion between 6% and 50% this year. The association says it is looking forward to better growth prospects. More than just recovering from last year’s performance, the BPO market is diversifying and transforming as a result of increased demand for non-voice and complex services. One of the newest growth drivers being considered this year is Knowledge Process Outsourcing, or better known as KPO. Brighter prospects, better revenues The emergence of the BPO industry this past decade has made itself a key contributor to the Philippines’ This year, BPAP is expecting the entire BPO industry will grow by nearly a third to US$9.5 billion in revenues. For more information about outsourcing to a call center, go to http://www.magellan- # # # Magellan Solutions Outsourcing Inc is an expanding Philippine-based contact center providing high-quality offshore call center solutions to small-to-medium businesses, entrepreneurs and professionals worldwide. It offers inbound and outbound services. End
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