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Follow on Google News | Digital Dealer Conference attended by Improved Performance SolutionsImproved Performance Solutions will attend The 8th Digital Dealer Conference and Expo in Orlando to explain how customer service training can increase sales and dealer traffic.
By: PCG Digital Marketing This year, the theme of the Convention will be “The Dealership of Tomorrrow…Today” “The speaking program will be heavy with practitioners who are having great success in their markets. We are bringing in speakers from outside the industry to help forward–thinking dealerships stay ahead of the curve”. “I am looking forward to continuing my relationship with the automotive industry.” said Glenn Pasch, President and Founder of Improved Performance Solutions. “Customers are much more informed and their choice of dealer is going to depend a great deal on how they are treated by a dealer’s employees. Customer Service will play an even bigger role in deciding who will gain market share in 2010.” In discussing the importance of employee development and training, Pasch said, “Many dealers are spending a great deal of energy getting people to their dealership, and my question to then would be: When your customers are ready to engage, is your team trained and ready? Excellent customer service=customer retention.” Improved Performance Solutions is a consulting firm that specializes in developing management professionals, business teams and training structures for BDC, sales teams, call centers and customer service teams, no matter how small or large. Their focus is to provide the tools necessary for an organization’ Information on The 8th Digital Dealer Conference & Exposition can be found at http://www.digitaldealerconference.com/ About Improved Performance Solutions Glenn Pasch founded Improved Performance Solutions because he deeply understands the day-to-day issues that affect an organization’ For more information, please visit http://www.ipsforyou.com . Contact: Glenn Pasch President and Founder Improved Performance Solutions 732-261-5472 glenn@ipsforyou.com # # # Improved Performance Solutions is a consulting firm that specializes in helping organizations improve their customer interaction through developing management professionals, business teams and training structures for sales teams,call centers and customer service centers no matter how small or large. We provide the proper training to convert conversations into sales and positive customer service experiences. End
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