Annual user surveys were conducted for the Matrix Gemini LIMS software, both in the United States and the United Kingdom, to monitor customer satisfaction and provide vital information for the reconfiguration of the software to meet our customers' needs. Questions in the survey asked the most important queries as to ease of use, user interface, compatibility, system implementation, and training responsiveness.
Most likely, the most observed question would be, "What do you like most about your new Matrix Gemini LIMS software?" There were different parameters set to the questions, such as "ease of use", which seemed to be the most important aspect of any questionnaire. Percentages were calculated from both the US and UK, and these tallies were used to streamline our software to meet the demands of the users.
Zumatrix, Inc., of the USA, provided a questionnaire to our US customers, and the results joined with the survey results from the Autoscribe questionnaire conducted in the UK. These results were made available to all customers of Matrix LIMS software and systems, a first in the LIMS field.
The most important aspect of the design and implementation of our software and LIMS systems is customer satisfaction, as the above surveys indicate. Complying with the needs of our customers is our desire, and satisfying those needs is observed in our Matrix Gemini LIMS software and systems, by heeding the surveys taken.
Autoscribe also offers systems for sample tracking, instrument calibration and maintenance, stability testing, customer complaints management, support management, training records management and resource planning.
The new 2009 Matrix Gemini LIMS is fast becoming a world leader in this field, and along with our customer surveys, is adapting to the needs of laboratories worldwide.
For more information about Autoscribe and to view more product profiles about them, please go to http://labface.com/
# # #
Labface.com publishes unique product content for the scientific industries. We include LIMS and related material and our pages include full descriptions, videos, PDF downloads and more.