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Follow on Google News | Recently Released Market Study: Green Technologies In The Contact Center Come Of AgeFast Market Research recommends "Green technologies in the contact center come of age" from Ovum, now available
For more information or to purchase this report, go to: - http://www.fastmr.com/ Report Table of Contents: Executive summary In a nutshell Ovum view Recommendations Green contact center investment is timely Green contact centers mean cost-effective contact centers Market opportunity Green fatigue breeds skepticism Contact centers have seen a great deal of green marketing Most enterprises expect green to cut costs, not enhance reputation Cost-effective may not be truly green Separating efficiency from ecology Enterprises and technology vendors both face increased legislative pressure to adopt green IT Customer impact Homeshoring already on the rise Reducing commute reduces resource use Calculating the benefit in fuel and CO2 emissions Work-at-home agents reduce power consumption - at least by companies Technology evolution New technologies with green applications Turn off, tune out… Erlang saves agents which save power The cloud is theoretically green Data center-style virtualization could bring green benefits A virtual softphone without voice quality loss Definitions Cloud computing CSR Green IT Homeshoring Virtualization List of Tables Table 1: Non-green benefits of homeshoring List of Figures Figure 1: How do current economic conditions change your perception of the value of green IT? Figure 2: Power reduction mandates by US state Figure 3: Software- About Ovum Ovum fully understands convergence across telecoms, IT services and software. They invest heavily in researching what is happening in a market that is dynamic and full of risk and reward, analysing the changes and identify the threats and opportunities ahead for their clients. Ovum's team has extensive experience in the sector and is dedicated to 'getting closer' - to the industries they advise on, to the people they work for, and ultimately to the real issues determining how ICT markets behave. Ovum maintains a fluid, highly collaborative structure that brings the right range of expertise to each situation. View more research from Ovum at http://www.fastmr.com/ About Fast Market Research Fast Market Research is an online aggregator and distributor of market research and business information. We represent the world's top research publishers and analysts and provide quick and easy access to the best competitive intelligence available. For more information about these or related research reports, please visit our website at http://www.fastmr.com or call us at 1.800.844.8156. End
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