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Follow on Google News | iCore Networks Prevails in the Face of DisasteriCore Networks, a hosted VoIP provider, is pleased to report that its customers in the Los Angeles area were unscathed by the damage caused by the earthquake and were able to communicate successfully with customers and family.
By: iCore Networks As iCore’s dedicated account management team reached out to customers in Los Angeles and other areas in the region to inquire about their service, all customers reported no interruptions in neither their telephone or internet communications. Most notably, Swissport International, Ltd., a company that provides ground services for over 70 million passengers and 3.2 million tons of cargo a year on behalf of some 650 client companies, happily reported no disruptions. In fact, Eric Sindon, IT Manager at Swissport’s LAX airport location claimed, “during the earthquake and during its aftermath the iCore phones and data network connections did not experience any loss of connectivity. As a result I was able to communicate all over the country in spite of the fact that the cell and analog networks were swamped to overcapacity within seconds after the shaking stopped. I was not able to make any calls on either of my cellular phones (I am on both AT&T and Verizon for backup) for almost 30 minutes but was able to use the VoIP phones to call out without any interruption at all. Additionally I was able to obtain information from the US Geological Service via the internet connection within seconds.” Swissport’s story serves as a testament to the reliability and stability of the iCore system. Their choice of iCore as part of their disaster recovery plan proved to be a wise one, as it kept them in business when other companies in the area were struggling to communicate effectively. Again, according to the Los Angeles Times, the earthquake’s straining the capacity of the regional phone network was perhaps instructive for officials planning emergency responses to the next massive earthquake. However, Swissport’s experience proves that officials aren’t the only ones who should be mindful of natural disasters. Companies too, share a responsibility for implementing effective disaster recovery plans. # # # iCore Networks is the premier hosted VoIP provider in the Mid-Atlantic region. The company focuses on enabling small and medium sized enterprises to compete with their larger counterparts by affording them the same technology for a much lower price. End
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