Internet-based PC And Mac "IT Support" Company Leads "Green Initiative"

March 1, 2008 - PRLog -- As part of a two-fold effort to do their part to reduce pollution and global warming, and also reduce costs for its IT services, start-up company i-SupportDesk.com begins offering this week from their headquarters in Maricopa, AZ, a complete, full-service, telecommuting repair service to its clients in the US and abroad. The progressive company headed by veteran computer and networking specialist Jim Dickinson is rolling out cutting-edge remote access software that allows a tech to connect to both PCs and Macs over the Internet to diagnose, troubleshoot, and repair problems on a client's computer regardless of their location. As part of their Green Initiative, i-SupportDesk.com is partnering with other IT firms to offer the same fast, low cost support and repair services to their clients as well.

At the core of this move by the company is this remote access software powered by the latest innovations. Employed by Fortune 100 companies as well, Dickinson announced that the time has finally come for quality service and support to be delivered across the Internet. Said Dickinson, "This technology allows a tech to work on a PC across the street, or across the globe, just as if he were sitting in front of it. There are still some things that can't be fixed over the Internet, such as replacing a bad hard drive or motherboard, but we can now deliver 80-90% of all needed services right over the Internet, in less time, and at lower costs."

"We are also inviting other IT companies to go GREEN with us as well," announced Dickinson. "We have positioned ourselves to be sort of an IT Company's IT Company, if you will. We have contracts in place with other companies to offer their remote support services for any of several reasons. The company may want to expand its business offerings without assuming any costs or risks. The company may be growing and need extra support for the clients while they hire new full time staff. Or the company may be engaged in a time-consuming project with one or more of their clients, and need help making sure their rest of their clients' needs are being addressed properly. Because up to 80% or more of the work that needs to be done on a day-to-day basis can be handled remotely, we can help IT Companies that need it by helping filling in where we are needed most."

The connection process has also been streamlined. First-time customers make a phone call to i-SupportDesk.com and speak to a technician. The customer is given instructions to go to the company website and enter a unique 6-digit PIN number. A few moments later, and the technician is able to connect to the computer. The customer must then grant permission in a window that pops up on their screen for the technician to take over the screen and mouse. From that point on, the tech can move the mouse arrow around the screen and use the keyboard. At any time, the customer can interrupt the technician and resume control of the computer, either to show the tech where the problems is, or to end the support session and terminate the technician's control.

Customer response has been very positive so far says Dickinson. One happy Real Estate Broker in Phoenix, Arizona reported, "After a matter of logging on to a web site and security pass code my computer problem for a neophyte like me was a dream...providing me the time take care of my customers instead of trying to fix what the computer experts can do in an instant."

"The software is extremely safe and secure. We can't do anything on your computer without your authorization, but when you give it, we have enough control to solve even the toughest problems," explained Dickinson.

During their initial support session, clients can also have a special icon placed on their computer screen that will allow future support to be even more streamlined. For help in the future, the user need only click on the icon, enter their name, phone number, and company name, and their computer will "phone" the technician over the Internet and allow the tech to connect without the use of the website or the 6-digit PIN code.

The use of Internet based software to provide services to users online significantly reduces the need for a technician to travel to the client's location, saving on the related costs and pollution. One customer, a property manager in Phoenix, remarked on how quick it was to get a tech to fix her printing problem. "I didn't have to wait for someone to drive out to my office," she said. "And I really like the idea of getting help by just clicking an icon on my desktop."

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i-SupportDesk was launched in 2008 to provide technical support, repair, configuration, and training to companies and end-users regardless of their physical location. When working with other IT outsourcing companies, support is provided remotely in a seamless fashion to end users, thereby maintaining and building the existing business relationship the client has with their IT company. Users benefit from the same expertise as provided by their existing IT company without the delay for repair.

Website: www.i-supportdesk.com