Monex Technology Helps Ryanair Deliver Improved Customer Service Offering

DUBLIN - Jan. 21, 2016 - PRLog -- Monex Technology Helps Ryanair Deliver Improved Customer Service Offering

Monex Financial Services has enjoyed a successful partnership with Ryanair since 2008 delivering secure PCI DSS compliant solutions to Europe’s largest low cost airline. The Ryanair website has seen many changes in recent months making their online reservation process easier for travellers. As part of these ongoing website improvements, the airline once again teamed with Monex to deliver a secure, timesaving, ancillary service for their customers.

Ryanair is working to create a retail-like efficient user experience more commonly associated with non-travel online merchants. Integrating the Monex secure solution allows Ryanair customers using “My Ryanair” to confidently and securely retain their details for future reservations, creating a personalised streamlined reservation process.

Brian Kiely, Monex IT Director comments “Ryanair continues to innovate in many different and compelling ways for consumers. Monex have collaborated extensively with Ryanair on many such initiatives. Using key proprietary technologies our solutions are tailored to support Ryanair’s requirements and we work closely to eliminate every day obstacles in an ever changing payments eco-system.”

Ryanair’s CTO, John Hurley said“Ryanair is continuously engaging in “customer first” technology developments, and by using Monex’s secure technology solutions, we have been able to simplify the customer engagement process on our website, Ryanair.com, the largest travel website in Europe.”

About Monex – Monex best known as the leading provider of Dynamic Currency Conversion (DCC) to a global clientele at POS, eCommerce and ATM processing over 163 million annual transactions. Monex bespoke end-to-end Business Solutions include DCC, multi-currency, FX rate and treasury management with services engineered to support the complex diversities of the International payment industry.

About Ryanair - Ryanair is Europe’s favorite low cost airline, operating more than 1,800 daily flights from 77 bases, connecting 200 destinations in 31 countries and operating a fleet of more than 300 new Boeing 737-800 aircraft. Ryanair has a team of more than 10,000 highly skilled aviation professionals, and has an industry leading 30-year safety record.

Press contacts:

Ryanair:

Robin Kiely, Head of Communications, Ryanair Ltd, press@ryanair.com,

Monex Financial Services:

Mai De Barra, Marketing & PR Manager - mdebarra@monexfs.com