Hotels with KNOW SERVICE guest request management system, can enable guests to input requests for any service through the guest-facing application of ICE using mobile and in-room devices, including smartphones, tablets, laptops and TVs. Services available through the ICE platform include check-in, pre-arrival requests, in-room dining orders, and wake-up calls.
All requests then register into the back-end ICE Request Manager, which automatically communicates them to the KNOW SERVICE with no manual re-entry. Staff can digitally review and manage requests, complaints and maintenance jobs and update the status of the job from their hand-held devices.
The integration reinforces a hotel’s guest request management capabilities with the powerful combination of the ICE platform, including the ICE Request Manager, and the KNOW SERVICE module. With digital access to all guest services and seamless automated handling of requests, properties can enjoy more efficient request management, delivery of services and staff management.
“Our products have been helping hotels enhance guest experience through personalization and timely delivery of services, while also improving staff productivity and escalating profitability. Integrating it platforms like ICE, connects us to the guests directly, further automating the request management process.” said Nikhil Nath, Knowcross Solutions CEO and Founder.
Intelity President and CEO David Adelson said, “Integration has proven to be a vital ingredient for the success of ICE. We’re able to install ICE at any property without interruption to the existing workflow. If anything, we facilitate operations with the variety of back-end tools we offer, from application content management to request filtering and tracking. Partnering with companies such as Knowcross Solutions that share the goal of providing high-quality service to the hospitality industry allows our company to ensure a more flawless guest experience.”
Intelity currently offers more guest service integrations with back-end hotel management systems, including PMS, POS and Room Controls, than any other company in the world.
Founded in 2002, Knowcross’ suite of software applications helps hotels ensure superior guest service. The suite includes products for complaint management, service recovery, housekeeping optimization, inspections, and mobiles. The suite is offered on a Software As A Service model and is hosted on AWS, the world’s leading platform for cloud applications. The product suite is designed for multi-property use and therefore offers chains the ability to roll out a standard solution to all their properties. Knowcross products are used by leading chains and independent hotels in 39 countries worldwide.
For more information, please call 1-866-601-5669 or visit www.knowcross.com
Intelity, headquartered in Orlando, Florida, is the creator of the world's first and most widely used integrated guest services platform, ICE (Interactive Customer Experience™). With certified integrations to all major hotel back-end management systems (POS, PMS, Ticketing, Spa and Room Controls), Intelity's ICE is a centralized property-automation system that delivers concierge-level services, guest request tracking and fulfillment, business-intelligence analytics, marketing/messaging capabilities, and a full content management system. Since beginning operations in 2007, Intelity has gained a reputation as a leader in hospitality technology with the installation of ICE in hotels across six continents, including nearly all major brands and many celebrated independent properties. For more information, please call 1-888-RevPAR-