Insights on how mobile apps for insurers can boost customer satisfaction and reduce

ORADEA, Romania - May 13, 2013 - PRLog -- Flavius Saracut, marketing manager at mobile app development agency Mobiversal, writes about how mobile apps can contribute to improving the claim management system by allowing customers to initiate a claim from the accident site, and about smartphones and tablets that connect on-the-go adjusters with back-office systems.

Saracut released a post last week titled, "Mobile apps for insurers can boost customer satisfaction and reduce operational costs". http://blog.mobiversal.com/mobile-apps-for-insurers.html

"Some key areas where mobile apps can create advantages are:

- Sales: salespeople can demonstrate how a product actually works and present policy options.

- Insurance underwriting: Underwriters typically work indoors, but mobile apps allow them to connect with field sales personnel, agents and customers to boost the property evaluation process.

- Claims management: Claims account for about 80% of insurers’ costs so even a small improvement in the process can result in significant savings, as well as an increase in customer satisfaction.

- Enhanced agent capabilities: By providing tools such as video and live chat, as well as sales and quote generation apps on their mobile devices, agents can connect with prospective customers on the go, understand their needs better and tailor the products accordingly." states Saracut.

About Flavius Saracut and Mobiversal's Blog:

Flavius Saracut is the Marketing Manager of Mobiversal, mobile app development agency that served over 30 customers from US, UK, Israel, Sweden, Austria, Belgium and Romania. The apps built by Mobiversal have been downloaded more than 1.000.000 times, some of them being featured on media outlets like ABC, FOX News, New York Post, PC World or lifehacker.