Follow on Google News News By Tag Industry News News By Place Country(s) Industry News
Follow on Google News | Spend On Unified Communications and Collaboration Technologies at Risk Without Employee AdoptionDimension Data research shows the need to survey and profile employees is vital to ROI success
By: Dimension Data Earlier this year, Dimension Data commissioned research firm Ovum to conduct a global UCC survey across the Americas, Australia, Asia, Europe, and South Africa. Over 1 320 enterprise ICT decision-makers and 1 390 employees in a broad spectrum of industry verticals in 18 countries were interviewed. According to the Dimension Data 2013 Global UCC Study (http://www.dimensiondata.com/ “This is a surprising shift,” says Craig Levieux, Dimension Data’s Group General Manager for Converged Communications, “especially when economic conditions and operational constraints normally put the brake on enterprise communications investment. Typically, UCC has not been the subject of strategic ICT planning. In fact, until recently, UCC was largely synonymous with the corporate PBX, and the idea of formulating and rolling out a UCC strategy – even among large organisations – was alien.” “Of those IT decision-makers who had made major UCC investments in the past two years, a high 61% cited measurable cost savings, employee uptake and employee productivity. This sends a strong message to organisations that don’t recognise unified communications as a strategic productivity and cost-saving weapon.” Meanwhile, the UCC aspirations of organisations don’t match those of their employees. “Our research tells us that organisations are failing to profile and assess their employee requirements,” “When we analysed the strategic approach that enterprises are taking towards UCC, the BYOD trend, the focus on mobilising UC and social collaboration, and aspirational goals to increase business agility, we were surprised that only 38% of large enterprises reported that they profiled their users. Of those who don’t profile users, around 20% have simply not thought of doing it. More alarming is the fact that 21% believe their employees all have the same requirements, while 13% did not see the value in profiling. “For organisations looking to formulate or refresh a UCC, employee feedback is critical. In a world where more employees bring their own devices to work, a gap in understanding between decision-makers and employees could come at a very real cost. User uptake is a critical success metric for UCC investments, especially as more UCC applications will be delivered to employees, who expect multiple device support and applications that match their requirements. If not, uptake will continue to lag behind aspirations, as has been the case with many standard UCC applications to date,” explains Levieux. -Ends- For further information Barbara Muzata Communications Manager Dimension Data Middle East & Africa Office: +27 (0) 11 575 4814 Cell: +27 (0) 71 249 5467 Email: barbara.muzata@ Or Nirmala D’souza OAK Consulting FZ LLC +971507343840 nimi@oakconsulting.biz End
Account Email Address Account Phone Number Disclaimer Report Abuse
|
|