The Condé Nast Traveller Readers' Travel Awards, recognized internationally as a benchmark for excellence in travel and tourism, is widely acknowledged as the most prestigious awards in the travel industry. Its discerning and well travelled audience was asked to determine the finest that India has to offer, and Thomas Cook (India) Ltd was voted number one, again.
The Favourite Tour Operator award is based on the following criteria:
First-hand knowledge of destination • Flexibility of arrangements • Level of expertise • Range of accommodation • Reliability • Service/staff • Value for money • Variety of destinations offered
Mr. Madhavan Menon, Managing Director, Thomas Cook (India) Ltd said, “It is an honour to receive this prestigious award, and to be acknowledged by Condé Nast’s highly discerning and sophisticated travelers, as the best Specialist Tour Operator in India. The award is recognition of our sustained endeavours through innovation in product development and excellence in service delivery.”
He added, “At Thomas Cook India, our customer is always at the heart of every initiative, and our people strive relentlessly to ensure customer delight. Given that this was the only Tour Operator category, being voted numero-uno, and by Conde Nast’s undoubtedly demanding audience, is high praise indeed for our exceptional people.”
“With a pioneering heritage as the inventor of the world’s first package holiday (1841), we have consistently set benchmarks for the industry, and we welcome 2013 as an opportunity for us to further raise the bar.”
About Thomas Cook (India) Limited:
Thomas Cook is the largest integrated travel and travel related financial services company in the country offering a broad spectrum of services that include Foreign Exchange, Corporate Travel, MICE, Leisure Travel, Insurance, Visa & Passport services and E-Business. The Company set up its first office in India in 1881, and has been providing world-class travel service for 132 years.
TCIL’s footprint currently extends to over 249 locations (including 26 airport counters) in 100 cities across India, Mauritius & Sri Lanka and is supported by a strong partner network of 122 Gold Circle Partners and 172 Preferred Sales Agents in over 100 cities pan India.
The Brand Trust Report™, India study 2012, has ranked Thomas Cook (India) Ltd as The most Trusted Brand in Travel Services. Thomas Cook India has also been honoured with the prestigious “Favourite Specialist Tour Operator" award at the Condé Nast Traveller Readers' Travel Awards 2011 and was conferred with the CNBC AWAAZ - “ Best company providing foreign exchange” in India for the third year in a row. In addition, Thomas Cook (India) Ltd has been awarded the ‘Most Trusted Tour Operator Brand’ by the Times Travel Honours 2011 and also recognized as a “Superbrand”
CRISIL has reaffirmed Thomas Cook (India) Limited with the ‘CRISIL A1+ and AA- rating.