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SOTI announces a new release of MobiAssist

The complete helpdesk software solution is now enhanced!

 
PRLog - Jan. 31, 2011 - SOTI’s MobiAssist, the total helpdesk solution for enterprise mobility needs, featuring compatibility with the BlackBerry platform phones, has been successfully providing users with an on-demand web-based solution since April, 2010. On the heels of SOTI’s recent release of Pocket Controller-Pro for BlackBerry v.7.01, SOTI today unveiled a new version of MobiAssist offering to further simplify remote support.

MobiAssist is the go-to helpdesk solution for small and large organizations, from help desks and call centers to hardware and software manufacturers, allowing technicians to analyze and support their fleets of mobile devices and desktops. Along with SOTI’s market-leading flagship solution, MobiControl and its consumer solutions, SOTI continues to dominate the MDM and helpdesk landscape.

SOTI MobiAssist‘s latest version offers users an array of new and improved features:

   * Hotlines: These allow a device to contact the help desk without needing a PIN or a phone call. When an end-user uses the Hotline for support, the Support Technician will see a screen pop up, indicating that a user is waiting for assistance. This drastically improves the end- user experience by eliminating time-consuming phone calls from users asking for help, or the need to follow step-by-step instructions to enter a PIN.

   * Intelligent Routing: When a session is set up with the end-user and Support Technician on the same network, MobiAssist intelligently by-passes the cloud-based server and communicates locally. This dramatically increases the response times while lowering costs on the same network, and optimizing network communication.

   * 1ClickLaunch: Using MobiAssist’s On-Demand Access, users can install and connect by clicking on a simple URL on the device. This feature simplifies the steps that an end- user would need to take when launching a session on a device.

   * Business Intelligence Reporting: The Administrative Web Site has been updated with customer feedback including additional reports, session details, hotline management and much more.

   * Further improvements to SOTI’s existing technology include enhanced remote control for increased performance on low bandwidth connections.

“In 2010, SOTI’s MobiAssist revolutionized the market and raised the bar for helpdesk solutions that were available to support users in the field and in the office,” said Shash Anand, MobiAssist Product Manager. “SOTI MobiAssist is the only tool available in the market that combines desktop and remote mobile support at one low cost! In addition to accomplishing this, the latest version of MobiAssist is designed with new and improved features to reduce IT costs by eliminating surplus hardware and creating a marked rise in time savings for support personnel.”

Click here to request a live demo of MobiAssist today, to learn how SOTI can streamline your mobile operations.

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About SOTI

SOTI Inc. develops industry-leading technology that solves the unique challenges involved in managing, securing, supporting, and tracking remote mobile and desktop computing devices. Today, over 80,000 customers around the world in retail, manufacturing, health care, government, logistics and other industries rely on SOTI products to reduce the total cost of ownership associated with their mobile devices. For more information, contact us by email at sales@soti.net or by phone at +1-905-624-9828.

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Contact Email:
***@soti.net
Source:SOTI, Inc.
City/Town:Mississauga - Ontario - Canada
Industry:Computers, Mobile, Technology
Tags:soti, mobiassist v1.1, helpdesk, desktop/remote support, it cost reduction, hotlines, intelligent routing, 1clicklaunch
Shortcut:prlog.org/11264254
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