Telax Celebrates Public Sector Success with Presence at Showcase Ontario September 21st & 22nd

Sept. 20, 2010 - PRLog -- TORONTO — Telax Hosted Call Center, North America’s leader in hosted call center solutions, celebrated its public sector success today at Showcase Ontario 2010 in the South Building of the Metro Toronto Convention Centre in Toronto, Ontario. The cloud-based contact center solution provider, who now offers social media integration, has helped a host of Canadian government agencies such as WSIB, Health Canada, Cancer Care Ontario and the Calgary Board of Education to improve service delivery and communicate those improvements using the in-depth reports and analytics offered by its solution.

“The government sector has very specific needs from a stakeholder perspective,” explained VP of Marketing Koray Parmaks. “They are under constant pressure to improve service delivery and reduce costs but there is also the distinct pressure to document those improvements. Because the public sector is a major focus for Telax, we truly understand the challenges faced by government decision makers. Despite our international success, we are local company based here in Toronto, which enables us to understand the context even more.”

Telax Hosted Call Center already delivers multichannel contact routing including chat and email for its customers, both businesses and government agencies, with user groups ranging from four to over 400. Telax will be present on the Showcase Ontario Exhibit floor at booth 809 in the South Building of the Metro Toronto Convention Centre from 9:45 a.m. to 4:15 p.m. on both September 21st and 22nd.

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Telax Hosted Call Center is North America’s leader in hosted call center solutions. Based in Toronto, Canada, Telax has been providing cloud-based business solutions to prominent public and private sector organizations since 1999. The simplicity delivered by Telax services enables clients like Northrop Grumman, Johnson & Johnson, CI Investments, the Globalive Group of Companies, Health Canada and the GSA, to reduce costs and improve efficiency, so that they can do more with their most critical resource: people. For more information, visit http://www.telax.com. For the latest Telax news, visit http://www.telax.com/category/news.