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Follow on Google News | Mexico to Hosts"1st Global Contact Forum" for Contact Center/BPO IndustryMexico City, Mexico, December 14, 2009 - Instituto Mexicano de Teleservicios (IMT) announced that it will be hosting the 1st Global Contact Forum for Contact Center, BPO industry professionals.
By: Keith Fiveson "Given the state of the global economy, we believe the industry needs to come to work on global standards, customer satisfaction and public confidence in the industry,” says Ma. Eugenia Garcia Aguirre, Director for the event. “This event will help make that happen, through a concerted effort from industry leaders in every country. We are bringing together global decision makers with an agenda that will create positive change for the industry on a national and global level" During the Contact Forum findings of research from DataMonitor regarding growth and development of new emerging markets and opportunities for cost savings will be provided by Peter Ryan, Senior Analyst. "The offshore market has presented the contact center community with some interesting options through the past 12-18 months, and with the outset of the recovery finding the right location will be more important than ever. Whether it be nearshore, offshore or onshore, contact center managers need to determine which solution will be right for them and their end-users" Through a series of facilitated discussion groups attendees will have an opportunity to learn about new geographies for sourcing, innovative approaches to lowering costs, capturing revenue and recommendations to improve performance within their own operations and countries. “If you are concerned about the economy and its impact on your profitability and growth, or innovative approaches to implement new technologies, for social media, in your contact center or business process operation, then you owe it to yourself and the communities you serve to attend this event. Thought leaders from around the world will lend their voice and outline ways to generate performance enhancing changes,” says Ma. Garcia. Hundreds of delegates, representing contact centres from industry, public sector and not-for-profit organizations on five continents, are expected to attend the 1st Global ContactForum and contribute towards the global direction of the industry. It is also announced that, united in their concern for the industry’s future, the Presidents of the ContactForum Partner group – represented by 30 industry associations – will meet at a private dinner on the first night of the ContactForum to discuss how their future collaboration and discuss global economic issues, research to be presented and ongoing efforts to raise industry performance. The 1st Global Contact Forum will take place for the first time at The Centro Banamex Convention Center in Mexico, a leading and award-winning convention facility conveniently located a short drive from Mexico City’s business centers and hotel districts. To register as a delegate readers can go to http://www.globalcontactforum.com - Members of recognized Contact Forum Partner Industry Associations will benefit from a special discounted rates of 20%. For more information about being a ContactForum partner, commercial sponsor or exhibitor contact: 1st Global Forum Co-Chairs: Keith Fiveson,CEO IT Enabled Services Alliance (ITESA) Office#1-212- 69 Fifth Avenue, Suite 9J, New York, NY 10003 skype: kfiveson email: kfiveson@itesa.com www.itesa.com Anupam Govil , CEO, Global Equations Office# 1-512-310-8544 6101, West Courtyard Dr, Austin, TX 78730 skype: anupamgovil email: agovil@globalequations.com www.globalequations.com End
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