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Follow on Google News | Stork selects Ezwim Telecom Service Management to streamline telecom processesWorkflow management service saves 75% of time spent on Telecom Management tasks.
By: Christy Clemens Ezwim teamed with service provider partner Micpoint to implement the new service for Stork. TSM™ is fully integrated with Ezwim’s Telecom Expense Management services allowing Stork to have a complete Telecom Management service. “Ezwim and service provider Micpoint are able to incorporate the very specific Stork business requirements and deliver a comprehensive and easy to use Telecom Management service which saves us > 75% of our time spend on ordering handsets, managing SLAs and keeping track of incidents reported from our end users” Betty Offermans said, Betty is responsible for the largest Stork Subsidiary “Stork Industry Services” and manages around 25% of Stork’s Mobile estate located at 12 locations. Ezwim Telecom Service Management (TSM™) is an easy, flexible and integrated workflow solution that results in improved productivity, increased accountability and keeps all telecom service requests in one place. TSMTM is designed for enterprises operating in a complex multinational environment, dealing with many 3rd party vendors like operators, logistics providers, etc. It offers enterprises the flexibility to streamline unique telecom management processes into a transparent set of workflows, catalogues and SLA’s. The service enables easy integration through web services with external and internal systems. “Ezwim’s services will enable Stork to reduce costs, enhance productivity and enables a faster job turnaround”, said Ron van Valkengoed, Managing Director at Ezwim. “The opportunity for TSM™ is significant as service management is becoming more complex due to the introduction of innovative (e.g. mobile data) services. Our new service enables IT Service Management (ITSM) to extend into the telecom domain.” Ezwim, a global leader in Telecom Management, provides http://www.ezwim.com/ End
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