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Follow on Google News | yalst LiveSupportTool 6.1 - now available in EnglishThe yalst LiveSupportTool is a 1:1 advisory service software, allowing visitors to interact with the Web site owners via chat sessions. Version 6.1 is the initial release in English. Version 1.0 was released in 2003 for the German-speaking market.
A chat can be initiated simply by clicking a chat button on the Web page. Using the auto-invite function, the software can also automatically invite visitors to a chat session, based on certain criteria, such as, for example, a certain minimum visit duration. Support members can transfer files from their local computer (offers, outlines, prospectuses, etc.) directly to the visitor and vice versa. A plugin-free cobrowsing function enables the support staff to surf together with a visitor through Web sites, which have a working yalst integration available. During this shared browsing session, the online adviser is able to hint the visitor towards arbitrary elements of the page with arrows, as well as fill out forms. In order to leave no important questions unanswered during a downtime a customized contact form and a FAQ section can be created easily. Version 6.1 is the initial release in English. Version 1.0 was already released in the year of 2003 for the German-speaking market. Since then, yalst has undergone a continuous development process, thereby turning into a high-end Live Support, web analytics and e-marketing solution. The Web-based software is available as a hosted service (no software installation required). Alternatively a download version can be acquired for a one-time price. Free trial versions can be used to evaluate both variants. Press Contact: Dr. Markus Jasinski rostock-digital GbR - IT Services and Web Software Joachim-Jungius- 18059 Rostock Germany Phone: +49 381 4059 300 Fax: +49 381 4059 301 E-Mail: jasinski@yalst.com Web: http://www.yalst.com # # # Founded 2001 as a local Web agency, rostock-digital's focus is now the development of Web-based software solutions. Main product is the yalst LiveSupportTool. This visitor support, helpdesk and monitoring solution has been developed since 2003 and is used by customers all over Germany, Austria and Switzerland. End
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