yalst LiveSupportTool 6.1 - now available in English

PRLog (Press Release) – Mar 30, 2008 – The yalst LiveSupportTool (http://www.yalst.com) is a 1:1 advisory service software, allowing visitors to interact with the Web site owners via chat sessions. Using the yalst LiveSupportTool (http://www.yalst.com), a new level of interactivity with homepage visitors becomes possible. Instead of communicating with customers through Web forms or e-mail, yalst can approach customers directly and support any questions they might have. Assisted by a real-time monitor and various statistical evaluations, the operator of a commercial or service-orientated Web site will be able to understand the behavior of the customers a lot better.

A chat can be initiated simply by clicking a chat button on the Web page. Using the auto-invite function, the software can also automatically invite visitors to a chat session, based on certain criteria, such as, for example, a certain minimum visit duration. Support members can transfer files from their local computer (offers, outlines, prospectuses, etc.) directly to the visitor and vice versa. A plugin-free cobrowsing function enables the support staff to surf together with a visitor through Web sites, which have a working yalst integration available. During this shared browsing session, the online adviser is able to hint the visitor towards arbitrary elements of the page with arrows, as well as fill out forms. In order to leave no important questions unanswered during a downtime a customized contact form and a FAQ section can be created easily.

Version 6.1 is the initial release in English. Version 1.0 was already released in the year of 2003 for the German-speaking market. Since then, yalst has undergone a continuous development process, thereby turning into a high-end Live Support, web analytics and e-marketing solution.

The Web-based software is available as a hosted service (no software installation required). Alternatively a download version can be acquired for a one-time price. Free trial versions can be used to evaluate both variants.

Press Contact:
Dr. Markus Jasinski
rostock-digital GbR - IT Services and Web Software
Joachim-Jungius-Str. 9
18059 Rostock
Germany
Phone: +49 381 4059 300
Fax: +49 381 4059 301
E-Mail: jasinski@yalst.com
Web: http://www.yalst.com