By CEM Africa Summit What's the quickest and best way to learn something? Learn from an expert, right? Customer experience (CX) has been undergoing fundamental changes and, thanks to technology and research, enormous progress.
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By CEM Africa Summit The current luggage drama transpiring across Europe, with thousands of pieces of luggage going missing causing untold frustration, and how the airlines are communicating with their passengers, is a case study in customer experience (CX) waiting to be...
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By CEM Africa Summit Already known for connecting the CX sector's biggest, best and brightest and sharing their success stories, the organisers of the CEM Africa Summit have announced the names of more experts who have not been featured on the speaker line-up of this...
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By CEM Africa Summit McDonald's, Vodacom, Nedbank, Spar, Dischem and Superbalist are just some of the successful consumer brands that will participate in the upcoming CEM* Africa Summit, taking place from 23–24 August in Cape Town.
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