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By Clair Lin
Yuexiu District Innovative Community Development and Technology Reward Conference was held on December 14th, 2011. Delegates from CCM International were invited to attend this event.
By Sharon F. Benigson, Customer Service Group
What challenges and trends are customer service managers likely to be facing in 2012? One obvious challenge is the sputtering, stop-and-go economy, where no one quite knows if things are starting to improve or what?
By Bethany Barker
Boston Interactive presented its CTO with a new MINI Cooper as a reward for ten years of service and dedication.
By Sharon F. Benigson, Customer Service Group
An article in the December issue of "Customer Service Newsletter" encourages managers to adapt their management style to the situation.
By Sharon F. Benigson, Customer Service Group
Separate from the break room, quiet rooms are meant to be a place that customer service reps can use for a short time during the work day when they need a few moments of quiet to de-stress.
By Sharon F. Benigson, Customer Service Group
Health Advocate Inc.'s agents are flexible and creative, system savvy and self confident. But finding them is easier said than done.
By Deborah Horger, Fan Club
San Diego-based IT management provider, centrexIT, launches client referral program, with rewards of up to $7500.
By Sharon F. Benigson, Customer Service Group
An article in the November issue of "Customer Service Newsletter" points out three important ways that exit interviews can help customer service and call center management.
By Sharon F. Benigson, Customer Service Group
Healthcare providers from across the globe are celebrating Customer Service Week this week.
By Sharon F. Benigson, Customer Service Group
Government agencies from New York City to Hertfordshire, England, are celebrating Customer Service Week this week.
By CareerEncore, Inc.
Boston high-tech industry recruiter is launching its Refer A Friend program, providing rewards to those who help their friends find their next great job through CareerEncore.
By Colin Higgins
Industry leaders will gather to learn about best practices in employment engagement, the value of incentive rewards in building employee and customer loyalty and the benefits of Bermuda as an enticing destination.
By Sharon F. Benigson, Customer Service Group
A recent study suggests that growth in the use and power of social media will spark career opportunities for customer service professionals.
By Sharon F. Benigson, Customer Service Group
Organizations around the globe celebrate Customer Service Week during the first full week in October. View a dozen of the best Customer Service Week celebration videos.
By Sharon F. Benigson, Customer Service Group
Broadband services provider uses "cycles of service" to identify customer moments of truth and shave minutes off average handle time. The result: more satisfied customers.
By Sharon F. Benigson, CSWeek.com
Organizations around the globe will be Celebrating Customer Service Week in October. A new online guided tour shows how to get the most value from the CSWeek.com website.
By Sharon F. Benigson, Customer Service Group
Many employees start their careers in customer support. There are entry-level positions available, and it's a great opportunity to work with customers, become proficient with the company's product line and learn how departments interact.
By Sharon F. Benigson, Customer Service Group
You don't have to deliver extraordinary service. You simply have to be consistent in delivering better than average service.
By Thiraphong Maneewatanaperk
Enjoy the hottest deals this summer with us and enjoy 10% discount and other added-value benefits.
By Sharon F. Benigson, Customer Service Group
Two full-time employees manage Constant Contact's social media support and add value for customers.
By Sharon F. Benigson, Customer Service Group
It's not enough to train frontline staff. Managers must ensure that the training sticks. The May issue of "Customer Service Newsletter" shows readers how.
By Sharon F. Benigson, Customer Service Group
"Customer Service Newsletter" recently asked readers about their rep engagement efforts. The May issue presents their responses and expert advice on making rep engagement part of your toolkit.
By Sharon F. Benigson, Customer Service Group
The April issue of "Customer Service Newsletter" reports on three important aspects of monitoring and managing customer experiences online: tracking customer comments, creating employee guidelines, and keeping negative comments offline.
By Chin-Hwa Suzuki
Asian microstock photography innovator introduces program to reward successful artists with higher royalties.
By Sharon F. Benigson, Customer Service Group
Seven simple steps will help customer service and support managers build credibility and trust with their frontline staff. An article in Customer Service Newsletter explains how.
By Sharon F. Benigson
Industry experts suggest that customer service organizations can reduce calls and related expenses by 30 percent by implementing proactive service measures. An article in "Customer Service Newsletter" explains how.
By Sharon F. Benigson, Customer Service Group
As the world becomes more "social," customer service, call center and help desk management look to Facebook, Linkedin and Twitter for new recruits.
By Sharon F. Benigson, Customer Service Group
Once again "Customer Service Newsletter" has selected the best customer service books of the year. And provides excerpts at the publication website.
By Boots Press Office
3 Simple Steps to Save Money: first, shop online with a selection of great brands 
at www.boots.com/treatstreet and then, collect Boots Advantage Card points with your purchases. Finally, treat yourself by spending your points 
in store at Boots!
By Sharon F. Benigson, Customer Service Group
In the customer service department, one person's negativity can impact the entire service team and spill over into interactions with customers. Managers must be vigilant about keeping the workplace atmosphere positive.

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