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Interactive Intelligence Press Releases

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By Interactive Intelligence Inc.
Interactive Intelligence cloud-based CaaS Small CenterSM solution honored for its ease-of-use, sophisticated feature-set, and accessible price point for small contact centers
By Interactive Intelligence Inc.
Vendor to demonstrate CIC, its industry-leading, fully integrated contact centre solution as well as share insights into the latest contact centre market trends and best practices
By Interactive Intelligence Inc.
Partnership enables FutureTech to offer vendor's complete range of contact centre, Unified Communications and BPA solution offerings
By Interactive Intelligence Inc.
Total orders up 31 percent from 2012 first quarter; Cloud-based orders increased 42 percent to 31 percent of total orders
By Interactive Intelligence Inc.
Insurance providers must transform from policy and product based, to customer based organizations to capitalize on the booming Insurance market in the Middle East
By Interactive Intelligence Inc.
“The Future of Customer Service in a Mobile World: Smart, Connected Interactions” report outlines improvements to customer service offered by mobile applications
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By Interactive Intelligence Inc.
Web event to be held Tuesday, April 30 at 11:30 a.m. Eastern time (EDT) i.e. 7:30 p.m. Gulf Standard Time
By Interactive Intelligence Inc.
Contact center forecasting, capacity planning, and analysis product suite enhanced to reduce costs and improve customer service
By Interactive Intelligence Inc.
“UCC Market Predictions for 2013 and Beyond” report from Frost & Sullivan predicts top drivers for UCC market
By Interactive Intelligence Inc.
24x7 hotline service backed by Interactive Intelligence’s proprietary CIC all-in-one contact centre software solution
By Interactive Intelligence Inc.
Experts to discuss key trends benefiting any company contemplating a contact center technology purchase or upgrade
By Interactive Intelligence Inc.
Keynotes include NASA Apollo 13 legends, Jim Lovell and Gene Kranz; Angie’s List founder, Angie Hicks; and Interactive Intelligence founder and CEO, Dr. Donald Brown
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By Interactive Intelligence Inc.
T-Mobile to move its technology and customer service functions to the cloud
By Interactive Intelligence Inc.
Total orders up 119 percent from 2011 fourth quarter; increase of 48 percent for the year Cloud-based orders quadruple from 2011 fourth quarter; more than double compared to previous year
By Interactive Intelligence Inc.
With the increased usage of smartphones in the region, companies can enhance customer experience through deployment of mobile self-service applications
By Interactive Intelligence
Event to highlight how modern technology can help contact centers in the Kingdom deliver superior customer service
By Interactive Intelligence
Software platform for customer service application deployment on mobile devices now available on Windows 8 and Windows RT
By Interactive Intelligence
Interaction Dialer® 4.0 sets new standard for answering machine detection rate; delivers improved ease-of-use, simplified management, and more effective execution of campaigns
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By Interactive Intelligence Group Inc.
The 75-minute webcast, to be held Tuesday, Oct. 30 at 7:30 p.m. Gulf Standard Time (GST)
By Interactive Intelligence Inc.
Telephony and CRM integration designed to improve customer service and increase employee productivity
By Interactive Intelligence Inc.
Software Magazine ranks Interactive Intelligence 208th among its Top 500
By Interactive Intelligence Inc.
Vendor showcases cutting-edge Customer Interaction Center® (CIC) 4.0 solution
By Interactive Intelligence
Unified IP business communications solutions vendor wins prestigious award for three years in a row
By Interactive Intelligence Inc.
Rather than simply taking the cheapest possible route which may alienate customers, Middle East companies need to adopt a more holistic long term approach and use technology that improves reputation while reducing costs
By Interactive Intelligence Inc.
Based on end-user ratings, Interactive Intelligence beats out Aspect, Genesys, NEC, ShoreTel and Siemens to win Market Challenger award
By Interactive Intelligence Inc.
Latest version of Interaction Process Automation™ (IPA) designed for faster business process development, reduced costs, and improved ease of use
By Interactive Intelligence Inc.
Report defines leaders as high-viability vendors with broad portfolios, a clear vision of how contact center needs will evolve, and a proven track record of delivering contact center products
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By Interactive Intelligence Inc.
Educational webcast, already drawing more than 1,200 pre-registrants, will bring together industry experts to share how businesses can provide enhanced service for customers using smart mobile devices
By Interactive Intelligence Inc.
Interactions 2012 event reveals key business communications technology trends; offers solutions to address contact center automation, unified communications, and business process automation challenges
By Interactive Intelligence Inc.
Customer satisfaction and cost reduction the main drivers of contact centre developments and technology implementations in 2012

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