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July 2016

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By PR Artistry
Results highlight changes in enquiry routing as businesses large and small strive to boost the customer experience while reducing costs
By Oakland University
Professor Virgil Zeigler-Hill examined how the personality traits of servers affected job performance ratings and tips from customers.
By Advanced Micro Controls, Inc.
AMCI adds sales representation to the Florida and Georgia area. AMCI sales reps work with distributors and OEMs to help customers find solutions that meet their application requirements.
By FCR (formerly First Call Resolution)
John Charley promoted to CFO and Lynette Herlan to Controller
By PR Artistry
Results highlight future growth with exponential rise in multimedia channels such as Web Chat, Video and WhatsApp
By Inktel Contact Center Solutions
Inktel Contact Center Solutions is pleased to announce the grand opening of our newest facility in Orlando, FL! This facility primarily supports Inktel’s e-commerce business unit with a focus on customer management, order processing, and...
By GSF Mortgage
GSF Mortgage is pleased to welcome Beckie Ford as mortgage loan originator in Colorado Springs, Colorado. She joins TeamGO with 25 years of mortgage industry experience. Ford always puts the customer first.
By Evolve IP
IP Phone System, Business Communications Tools, and Cloud Call Center Increase Productivity and Customer Service Capabilities
By Aplicaciones Tecnologicas SA
In Aplicaciones Tecnológicas we are committed to promote the best support for our customers, always at their disposal.
By WhyData Inc.
Yancy Clark Named Senior Vice President of Sales at WhyData Inc.
By Ventrica
The partnership will extend the number of local jobs, creating up to 12 new permanent customer service operations roles
By Penn Emblem Company
At Penn Emblem Company, we know it’s not all about great products – it’s about your experience. With our technical support team, there’s no exception.
By Altitude Software MENA
Powerful but Flexible Contact Center Solution Enables Great Customer Service Across the UAE
By Tagove Limited
Tagove has introduced a comprehensive and unique Live Video, voice and text chat software that enables businesses to increase sales simply by using the effective and convenient tagove communication tools to interact with visitors on their websites.
By PR Artistry
Chance to win a Fitbit® with speed challenge against the clock reinforces flexibility and agility of EasyContactNow™ customer contact centre solution
By Compelling Communications, Inc.
In celebration of Customer Service Week, Compelling Communications is launching an updated edition of the highly acclaimed book, The Edge Up, which explains how small businesses and can get the “edge up” on their competition with great custom
By Stopcocks Women Plumbers
Stopcocks Women Plumbers has launched a service to represent all skilled tradeswomen.
By Donnelly Communications, Inc.
Donnelly Clients will Benefit from Powerful Customer Intelligence
By PR Artistry
Full Range of Contact Centre Innovations Spotlighted at Customer Contact Expo 30 September – 1 October, London, Olympia, Stand C10
By Penn Emblem Company
With over 68 years in the industry, Penn Emblem knows what customers expect, not only in regards to great products, but also with our outstanding customer service. Anyone can call and speak to a real representative, not a voicemail.
By FCR (First Call Resolution)
Company makes list for 2nd year in a row and improves ranking by 765 slots.
By GSF Mortgage
GSF Mortgage is pleased to welcome Tim Powell as branch manager in Decatur, Indiana. He joins TeamGO with 12 years of mortgage industry experience. He started his career in finance and worked for a local mortgage broker.
By Berkshire Hathaway HomeServices CA Properties
Los Angeles Region of Berkshire Hathaway HomeServices California Properties Honored for Customer Satisfaction by Brookfield Global Relocation Services
By Stopcocks Women Plumbers
A look at privacy, plumbing and customer service by Stopcocks Women Plumbers regular blogger, Mica May. We understand that having a plumber come and do work on your home isn’t only about whether they’re good at the plumbing.
By Stopcocks Women lumbers
Are you fed up of waiting in for plumbers who turn up late or not at all? Then call Stopcocks Women Plumbers
By Actionspace
To support continued global growth and cater the needs of users located across all the globe, Actionspace global technical support goes 24/7/365, starting from August 1.
By Synthetix Ltd
You missed it? You’ve got to be kidding me … Just like the showstopper McEnroe, our partner event ‘ACE in Online Customer Experience’ had the crowds entertained.
By RE/MAX DFW Associates
In the Dallas office of RE/MAX DFW Associates, Parsons Realty Team has become the team to watch.
By Mustang Waterpark
A staple amongst the oak studded hills, Lopez Lake’s popular waterpark announced that the family owned and operated Mustang Waterpark is under new ownership by Nick and Allison Duggan.
By PR Artistry
As LinkedIn celebrates its 12th birthday and Twitter edges closer to giving us a decade of Tweets - it’s hardly surprising that as social media platforms come of age, they are evolving and change is inevitable.

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