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April 2017

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By IQPC - Helen Winsor
Interview by Helen Winsor, Customer Management Exchange Moira Dorsey, Vice-President, Research Director at Forrester, joins Customer Management Exchange Network to discuss eco-system mapping and customer touch-points.
David Richards, Customer Service IT Director at DHL, joins IQPC Exchange to discuss the implementation of a fully integrated contact centre solution across the business. He outlines the challenges met to balance the delivery
David Done, Chief Executive and Sarah Thomas, Executive Director of Customer Services at Richmond Housing Partnership (RHP) join IQPC Exchange to discuss the latest customer management initiatives within the organisation
By O'Currance, Inc.
Fusion BPO Services is pleased to announce the acquisition of O’Currance Inc., a leading provider of direct response marketing telesales services in the U.S.
Curtis Hill, Vice-President of Technical Support for Customer Assurance at Cisco, joins Customer Management Exchange ahead of the Executive Customer Contact Exchange to discuss building customer service DNA.
By Capita Conferences
Capita’s well established Transforming Customer Contact in Public Services Conference is taking place on Friday 21st October 2011 in Central London
The question of whether priority should be given to customer satisfaction or profitability is one of the most crucial considerations for any modern organisation.

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