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Contact Centre Press Releases

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By PR Artistry
Sunrise Software suggests Simple, 3-step methodology puts gamification theory into practice
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By Mindpearl
Mindpearl, international BPO/Contact Centre specialist, has been awarded Pennytel’s contact centre outsourcing contract.
By NewVoiceMedia
A nationally-operating car insurance specialist has enhanced its customer experience and sales operation with innovative cloud contact centre technology from NewVoiceMedia.
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By NewVoiceMedia
NewVoiceMedia, a leading provider of cloud contact centre solutions, is celebrating a double win at the 2013 Private Business Awards.
By NewVoiceMedia
More than a third of US consumers take their revenge online following a poor customer experience
By PR Artistry
Latest release of Connect includes improved handling of Chat to increase agent effectiveness and customer satisfaction in contact centres
By NewVoiceMedia
Study highlights a significant opportunity for the contact centre to be more involved in decision making at board level
By NewVoiceMedia
The new office will support NewVoiceMedia’s substantial growth and further strengthen the company’s presence in the region
By PR Artistry
Motivating staff key to attracting and retaining the ‘Facebook generation’
By ShoreTel
Enhanced multi-channel support improves agent productivity and operational efficiency
By PR Artistry
Online CloudStore catalogue provides faster, easier access to the latest Contact Centre-as-a-Service solutions for the public sector
By NewVoiceMedia
New report, compiled by IDG Connect Editorial Director, presents the best privately-held technology businesses
By Mindpearl
Mindpearl Fiji is proud to announce a new partnership with a major Australian Travel Group which is one of the largest independent travel groups in Australasia today.
By PR Artistry
Sunrise Software’s flagship Customer Service Desk software Sostenuto has been selected by Callstream, a specialist provider of innovative solutions for the UK’s call centre market.
By NewVoiceMedia
Leading cloud contact centre vendor secures position in the Silicon Valley Comes to the UK (SVC2UK) 100 Club
By NewVoiceMedia
The environmental specialist has enhanced its customer experience through the deployment of an innovative telephony solution from NewVoiceMedia
By PR Artistry Limited
Customers to benefit from one integrated contact centre solution based on Intelecom Connect and Verint Impact 360 Software
By Mindpearl
MINDPEARL WINS ‘OUTSOURCE CONTACT CENTRE PROVIDER OF THE YEAR 2013’ London, October 2013 Mindpearl has been named the ‘Outsource Contact Centre Provider of the Year 2013’ at the National Outsourcing (NOA) Awards.
By NewVoiceMedia
Fully integrated contact centre built from scratch in just 28 minutes
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By Geomant UK Limited
Following extensive testing by Microsoft Corp., Geomant Contact Expert is now a qualified Contact Center solution for Microsoft Lync 2013.
By NewVoiceMedia
Leading cloud contact centre vendor NewVoiceMedia today announced the launch of its innovative Workforce Management (WFM) solution ContactWorld Perform.
By NewVoiceMedia
NewVoiceMedia’s cloud contact centre solution, ContactWorld for Service, has helped Lumesse reach the final in the ‘Customer Service Innovation of the Year’ category of the European Call Centre and Customer Service Awards.
By Sinclair Voicenet
SmartVoice Assist enables contact centre operations to clone the skills of best performing agents whilst reducing the need for traditional classroom training
By NewVoiceMedia
NewVoiceMedia, a leading provider of cloud contact centre solutions, has been selected as a finalist in the Cloud Provider of the Year category of the 2013 UK IT Industry Awards.
By NewVoiceMedia
NewVoiceMedia, a leading provider of cloud contact centre solutions, has opened a new office in central London, continuing its rapid worldwide expansion.
By Mindpearl
Mindpearl Fiji’s Home Direct team were very excited to celebrate their second birthday this month on the 5th August, 2013, two years from taking their first live call for Home Direct.
By NewVoiceMedia
NewVoiceMedia is strengthening its position in Asia Pacific as a leading cloud contact centre vendor, with the appointment of Glenn Aspden as Technical Sales Director APAC.
By NewVoiceMedia
NewVoiceMedia, a leading provider of cloud contact centre solutions, has appointed Georgia Thomas as Partner Marketing Manager.
By Coracall
Privacy issues made major headlines over the last couple weeks when it was revealed that the U.S. National Security Agency had been conducting unwarranted surveillance of its own citizens as well as citizens of other countries.
By Coracall
With the business process outsourcing (BPO) industry growing in developing countries, the concern over health for workers is a concern.

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