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Contact Centre Technology Remove


April 2019
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By PR Artistry
Teleopti today announced that Netflix, the world's leading provider of online entertainment and streaming services, has selected the company's strategic, cloud Workforce Management (WFM) suite to increase the flexibility of staff planning and support...
By PR Artistry
Call & Contact Centre Expo, London Excel Centre, 21-22 March 2018, Stand 2520
By PR Artistry
Puzzel (formerly Intelecom's contact centre division) opens its first office in Finland and now covers the whole of the Nordic region with sales and support operations for its cloud-based contact centre solution
By PR Artistry
Puzzel (formerly Intelecom's contact centre entity) has been positioned by Gartner, Inc as a Challenger in the Magic Quadrant for Contact Center as a Service, Western Europe report, for the third consecutive year.*
By PR Artistry
Latest release of cloud contact centre solution helps companies to manage seamless customer interactions with new API and improved call scheduling
By PR Artistry
Latest appointment consolidates Puzzel's position to offer unified contact centre solutions to customers with international operations
By PR Artistry
Colin Hay at Puzzel outlines 5 smarter ways of working to minimise customer effort starting with eliminating dumb contacts
By PR Artistry
The Customer Journey – Where's it going? Colin Hay, VP Sales, Intelecom UK offers a five point plan for joining-up the dots of the customer journey We've all heard about the 'customer journey' but what does the term really mean and why is it so...
By PR Artistry
(and Oslo) Intelecom Group AS has announced the latest enhancements to its multi-channel cloud-based contact centre solution.
By PR Artistry
Teleopti announced today that the world's largest online car rental service Rentalcars.com  is using the company's strategic Workforce Management (WFM) technology to create efficient, flexible schedules for nearly 800 sales and customer service...
By PR Artistry
Intelecom UK Ltd, a provider of multi-channel cloud-based contact centre solutions, today announced year-on-year sales growth of 96% and a series of new customer wins in the last 12 months.
By PR Artistry
London, UK - Intelecom Group AS has announced the latest release of its multi-channel cloud-based contact centre that includes a series of new features including WebRTC softphone capabilities.

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