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By TeleDirect Communications, Inc.
New Teledirect.com Features Refreshed Design and Enhanced Content
By WEBTEXT LLC
Norristown, PA & Galway, Ireland, September 10, 2015 – WEBTEXT announced today that it has successfully brought on line a new messaging gateway in Austin, Texas using its proprietary modular architecture.
By Evolve IP
Provides Cloud Computing and Cloud Communications Services to More Than 1,300 Commercial Business Accounts and Exceeds 80,000 Users and Managed End Points
By Acqueon Technologies
Acqueon Technologies Inc., a leader in the customer collaboration industry has released two new products as part of its newly expanded suite of customer experience solutions for Cisco Contact Center Enterprise and Hosted Collaboration Solution.
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By FCR (First Call Resolution)
Company makes list for 2nd year in a row and improves ranking by 765 slots.
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By Inktel Contact Center Solutions
The WISH committee is proud to announce that for the next six months, Inktel will be giving a $500 donation to each of the following charitable causes: July:  Mabel Wall -- Funding the Miami Dade County Parks Program for Children with Disabilities.
By Interalia Inc.
Interalia will release new iSMS SIP Media Server to replace Call Pilot in AACC environment. Release is scheduled for November 2015
By Golden Gate BPO Solutions, LLC
Golden Gate BPO Solutions (“Golden Gate BPO”), a global provider of customer management and business process outsourcing solutions, announced today that Stuart Cranston has joined its leadership team as SVP and Managing Director, LACAR Region.
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By Nixxis
Created 15 years ago, this company has seen a constant growth at all levels. Despite the lack of marketing communication, it raised from 80 to almost 400 telephone operators only in a few years.
By Meridian Group International
Meridian IT receives prestigious award highlighting partner excellence
By Golden Gate BPO Solutions, LLC
Today, Golden Gate BPO Solutions , a global customer management and business process outsourcing (BPO) company, announced that it provided live call center support for the Red Nose Day USA Television broadcast that aired on Thursday night, May 21st, on...
By 24-7 Intouch
24-7 Intouch will once again participate in SOCAP Canada’s third annual Montreal event, which takes place May 28 at the Hotel Omni - Mont Royal hotel in downtown Montreal, Quebec.
By Parlance Corporation
Parlance Corporation, a leader in enterprise call handling solutions today announces a new article “A Great caller Experience Still Hit or Miss” by Mark Bedard, Director of Marketing at Parlance.
By Golden Gate BPO Solutions, LLC
Golden Gate BPO Solutions (“Golden Gate BPO”), a global provider of customer management and business process outsourcing solutions, announced today is has added a multichannel state-of-the-art contact center with a capacity of 1,400 workstations in...
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By Inktel Contact Center Solutions
Each year, the restaurant industry’s best and brightest descend upon McCormick Place in Chicago for the National Restaurant Association Show.
By TCN, Inc.
WHAT: TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, will hold a user group webinar, titled “Features of Success.” The webinar will show TCN users how to...
By Accurate Always, Inc.
Accurate Always, a leading provider of comprehensive call recording and analysis solutions, announced that Voxida CenterSecure™ has been nominated for the 2015 Pipeline COMET Award for Innovations in Security & Assurance which is given to...
By Golden Gate BPO Solutions, LLC
Today, Golden Gate BPO Solutions , a global customer management and business process outsourcing (BPO) company, announced that it has launched an inbound customer service and technical support program in Phoenix, Arizona on behalf of a new client, one of.
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By Loway
Release 0.9 is a major release for the dialer and Loway is sure that all Asterisk call-center professionals using WombatDialer worldwide will love it. Over 80 items were added or improved as a result of months of developing, usability te
By 24-7 Intouch
24-7 Intouch, a global contact center outsourcing company, ranks 3rd in TMC’s 30th annual Top 50 Teleservices Agencies Ranking.
By Accurate Always, Inc.
The Ultimate Call Center Audit Tool for Government, Healthcare, and Highly Regulated Industries
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By Inktel Contact Center Solutions
When restaurant operators want to increase sales and optimize guest services, they turn to Inktel to provide centralized, multi-channel communications solutions for off-premise catering and takeout orders.
By Inktel Contact Center Solutions
Coming off the heels of one of our hottest peak holiday seasons, Inktel’s Retail practice outperformed expectations and established new retail partnerships across a variety of different sectors: - One of the largest global tire and auto service...
By Execs In The Know
Execs in the Know, global network of Customer Management Professionals, and Social CRM innovators, Digital Roots, have announced the release of the newest installment in their Customer Experience Management Benchmark Series (CXMB).
By Execs In The Know
Join Execs In The Know, West Interactive, and ADT for a webinar, Tuesday, April 21 at 1 PM ET.
By Execs In The Know
WINNIPEG, MANITOBA. March 3, 2015 – Chad McDaniel, President at Execs In The Know, will be moderating the webinar, “If it’s Broken fix it.
By Mindpearl
MINDPEARL SHORTLISTED FOR PRESTIGOUS BUSINESS EXCELLENCE AWARDS 2015 Global, March 2015 Mindpearl, award winning international contact centre outsourcer, has been shortlisted for Acquisition International Magazine’s annual Business Excellence Awards...
By CFI Group
Results highlight importance of live customer service agents to contact center experience
By Golden Gate BPO Solutions, LLC
Golden Gate BPO Solutions, a global provider of customer management and business process outsourcing solutions, added a state-of-the-art, multi-channel contact center in Miami, FL.
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By Inktel Contact Center Solutions
Inktel Contact Center Solutions is pleased to announce Jordi De Joseph will be joining the team as Vice President of Solutions for the E-Commerce and Retail practices.  Mr.

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