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By Coracall
The healthcare industry is emerging as a major opportunity for business process outsourcing (BPO) companies, such as Coracall, a full service Contact Centre global operation with facilities across the United Kingdom and South Africa.
By Coracall
Working as an agent in a call centre is a tough job. It requires a tremendous amount of energy, patience and tenacity to make take or make calls on behalf of a client.
By Coracall
Attitudes towards business process outsourcing firms change over time, and former CIO at GM, Jim Noble, explains how he would approach BPO’s now.
By Coracall
With 2013 halfway through, BPO trends are beginning to emerge.
By Coracall
In an April 2013 research by Accenture discusses the “talent paradox of outsourcing,” simply revealed that over 200 enterprise businesses are seeing poor returns on investment when it comes to utilising call centres.
By Coracall
Privacy issues made major headlines over the last couple weeks when it was revealed that the U.S. National Security Agency had been conducting unwarranted surveillance of its own citizens as well as citizens of other countries.
By Coracall
No one likes to receive unsolicited calls, but cold calling is still a lead generating tool employed by many businesses today. In fact, cold calling prospects is more than just dialling a random number.
By Coracall
Customer support call centres and IT assistance is often thought of when outsourcing is brought up in business conversations. While these two industries remain in high demand, other vocations are being chosen for outsourcing and offshore assistance.
By Coracall
With the business process outsourcing (BPO) industry growing in developing countries, the concern over health for workers is a concern.
By Coracall
According to real estate consultancy company CB Richard Ellis, business process outsourcing (BPO) industry in the Philippines is expected to double over the next three years.
By Coracall
The current Gen Y workforce certainly has its opportunities and its challenges. Having grown up with high-tech, they're probably best suited to thrive in this brave, new connected world.
By Coracall
According to several studies, the numbers of females in the workplace is growing worldwide as is their place as household income earners.
By Coracall
The word “entrepreneur” may be taking a new definition, and Coracall has already taking notice. According to a recent study by Gen-Y consulting firm Millennial Branding, 90% of participant’s defined entrepreneurship as a state of mind.
By Coracall
According to a new report by ContactBabel, which surveyed hundreds of business leaders and decision makers, customer satisfaction is the most important metric when evaluating the success of a contact center.
By Coracall
In the business world, the phrase “offshore staffing” or “outsourcing” often times conjures up mixed emotions. For companies looking to save on costs, offshoring and outsourcing is a necessary option
By PR Artistry
Intelecom Group AS, a provider of cloud contact management technology, has announced the appointment of David Whitgift as UK Operations Director.
By Coracall
South Africa has won the European Outsourcing Award for the best offshore location recently, and Coracall is proud to have contributed to this country’s accolades.
By Coracall
Management behavior can greatly improve relationships with remote talent, a new study from University of Illinois, USA, business professor Ravi Gajendran reveals
By Microzone PR
Positioning of the core IT infrastructure and related technology integration, upgrade and deployment to bolster the datacentre can have far-reaching consequences for business.
By PR Artistry
Intelecom, a provider of cloud-based contact centre solutions, today announced that Ombudsman Service Ltd (Ombudsman Services) has selected its contact management portal, Connect for the organisation’s United Kingdom operations.
By Coracall
Older and established companies often have a difficult time in adjusting to a virtual workforce because of concerns ranging from security issues to lack of cohesion among employees leading to low morale and poor productivity
By Coracall
cAs the workplace becomes more virtual, managers are faced with the problems of how to evaluate telecommuters
By NewVoiceMedia
NewVoiceMedia is reporting record breaking end-of-year revenues approaching $10m and more than a 200% increase in new licence contract value.
By Coracall
A company is only as good as its workforce, so when opting for outsourcing or offshoring options it is important to build a supporting business culture based on open communication
By Coracall
The advancement in technology and telecommunications is changing the way companies and people work, rapidly diminishing the notion that productivity is only achieved when workers are physically in a centralised office.
By NewVoiceMedia
Hanne Refslund appointed to drive business development and sales for NewVoiceMedia in Benelux, Nordics, and...
By Coracall
According to a recent Harvard Medical research, billions of dollars in productivity are lost each year because of tired and sleep-deprived...
By Coracall
The global retail industry potentially stands to benefit the most by online outsourcing or offshoring services in...
By Arema Connect
Arema Connect was established late in 2012 and as part of the Key Answering Systems Group, we are currently handling over 450,000 inbound telephone calls, 250,000 e-mails & 175,000 live chats per annum.
By Cincom Systems of Australia
Financial Services Organization Chooses Cincom Eloquence to Enhance Document Communications

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