Feature Announcement: Configurable Moderation Actions

BOULDER, Colo. - May 21, 2026 - PRLog -- Moderation workflows aren't one-size-fits-all. With Configurable Moderation Actions, teams can now tailor the action buttons their moderators see, renaming, reordering, removing, and adding custom actions per content type, so the dashboard reflects the way each organization actually moderates.

Once enabled, administrators can:

• Add and remove actions per content type (Users, Messages, Activities).
• Reorder actions via drag-and-drop to control which appear in the first four slots versus More actions.
• Rename built-in actions and assign icons so labels match internal policy language.
• Apply Quick action defaults to roll out a standard set in one step.
• Add custom action buttons that send key/value parameters to Stream's moderation system, ready to be picked up by webhooks, automations, or downstream systems.

Moderators can: Continue working in their queue with no change to muscle memory, buttons just match their team's policies. Trigger custom workflows (such as "Send to legal review" or "Apply partner policy B") with a single click, the same way they take any other moderation action.

Who It's Built For

Teams with downstream workflows

Organizations that route certain content into legal review, fraud investigation, T&S escalation, or appeals, and want a one-click button on the moderation queue that triggers those processes via webhook.

Multi-brand or partner-driven platforms

Marketplaces, white-label products, and platforms with partner-specific policies that need different action sets or labels for different brands, regions, or content categories.

Outsourced or BPO moderation teams

Where consistency matters and admins want to standardize exactly what every reviewer sees, no extra options, no policy ambiguity, no decisions buried in a dropdown.

Compliance-heavy industries

Where moderators need to trigger documented workflows (regulatory reporting, mandatory holds, partner notifications) rather than freeform actions, and the action button itself becomes part of the audit trail.

Why It Matters

Cut down on decision fatigue.

When a moderator sees twelve buttons and only uses three, they slow down. Letting admins curate the visible action set keeps the toolbar focused on the choices that matter for that queue, that content type, and that team.

Connect moderation to the rest of your stack.

Custom action buttons send a structured payload, your keys, your values, to Stream's moderation system. That payload can drive a webhook into your internal tools: a Slack alert to T&S, a ticket in your case management system, a Jira issue for engineering review, or an entry in your data warehouse.

Adapt without an engineering ticket.

Admins configure actions directly in Moderation → Settings → Actions. Add a new action when policy changes, retire one when a workflow is sunset, and rename one when terminology shifts without waiting on a release cycle or developer time.

To share feedback, contact moderation@getstream.io or visit https://getstream.io/moderation/.