ICTDesk Launches Live Support Software with Real-Time Visitor Intelligence and White-Label Licensing

MULTAN, Pakistan - May 20, 2026 - PRLog -- ICT Innovations has launched ICTDesk, a live support software platform that combines real-time chat, help desk ticketing, and visitor intelligence in a single interface. Available at $9.99/month for small teams and as a full-ownership license for larger deployments, ICTDesk is designed for businesses that need customer support tools without paying enterprise pricing to get there.

Unlike most help desk platforms that treat live chat and ticketing as separate products, ICTDesk was built from the ground up with both in the same codebase. Agents see a unified customer history whether a conversation started as a live chat or came in as a ticket -- without switching between tools or losing context mid-conversation.

A standout feature is real-time visitor intelligence. ICTDesk shows support agents exactly who is on the website at any given moment: which pages they have visited, how long they have been there, and where they came from. This lets agents initiate a chat with a struggling visitor before that visitor gives up and leaves -- a capability that most help desk platforms reserve for expensive add-on tiers, if they offer it at all.

The white-label licensing model makes ICTDesk particularly well-suited for managed service providers and agencies. Organizations can run the platform under their own brand with isolated support queues for each client. ICTDesk's multi-tenant architecture was designed for this use case from the start, not bolted on at enterprise tier.

Core features at launch include live chat with visitor tracking, a full ticketing system with SLA management, a knowledge base, canned responses, and agent performance reporting. A 14-day free trial is available with no credit card required.

"Most growing support teams are either overpaying for features they do not use yet, or working around the limitations of tools that were not built with live chat and ticketing together," said Tahir Almas, CEO of ICT Innovations. "ICTDesk fills that gap -- and the white-label model means MSPs can offer it to clients under their own brand without building anything from scratch."

ICTDesk is available now as a monthly SaaS subscription starting at $9.99/month and as a full-ownership license for organizations that prefer a one-time cost over recurring fees. Pricing details and a free trial are available at https://ictdesk.net/

ICT Innovations builds open-source and white-label communications software for telecoms, contact centers, and service providers worldwide. More information is available at ICT Innovations (https://www.ictinnovations.com)
visit https://www.ictdesk.net for details