MixAssistant: the digital assistant that answers when your teams cannot

April 21, 2026 - PRLog -- The reality for many businesses is straightforward: during peak hours, lunch breaks or outside office hours, calls go unanswered. The consequences are measurable. 67% of callers hang up after 30 seconds of waiting, 85% will not call back after a missed call, and 90% expect an immediate response. MixAssistant was built to address this gap.

Unlike a traditional interactive voice response system, MixAssistant conducts natural, bidirectional conversations in full duplex mode. The assistant draws on the most advanced AI models available (GPT, Claude, Gemini) and offers more than 100 natural-sounding voices in 35 languages, with emotion recognition, powered by ElevenLabs and Cartesia technologies.

A Managed Service: you describe, Mixvoip configures
MixAssistant is offered exclusively as a Managed Service. The client describes the business process to be automated or extended, and the Mixvoip team handles configuration, integration and ongoing optimisation. No technical expertise is required on the client side. The service includes a Business SLA with Help & Supportdesk.

Real-world use cases across sectors
MixAssistant handles everyday situations across multiple industries by managing calls, qualifying requests, and directly scheduling appointments or callbacks for businesses such as medical practices, tradespeople, law firms, restaurants, and car dealerships.

Integrations and automation
MixAssistant connects to the tools already in place within the business: CRM, calendar, email, and more than 250 business applications. Full SIP integration with Mixvoip's Cloud PBX enables rapid deployment. The system can also automatically send SMS confirmations after an appointment, follow-up links or reminders through automation workflows.

Data compliance and security
MixAssistant operates under the strictest European standards. Mixvoip holds ISO/IEC 27001:2022 certification (audited by URS, valid until December 2026) and has fully implemented the ISO/IEC 42001:2023 AI Management System, with independent certification in preparation. The transparency obligations of the EU AI Act (Art. 50) are fully met: every caller is informed they are interacting with an AI system. All data is processed and hosted exclusively within the European Union, in compliance with the GDPR and the EU Data Act.

For more information: https://www.mixvoip.com/go/mixassistant/en

About Mixvoip
Mixvoip is a telecommunications and IT provider headquartered in Luxembourg, with operations in Belgium, Germany, and France. Serving more than 5,000 SME customers, Mixvoip has built its reputation on delivering reliable solutions in cloud PBX, internet connectivity, mobile services, and cybersecurity.