Netex GmbH Wins Community Choice Award at EBA

BERLIN - Feb. 24, 2026 - PRLog -- Netex GmbH Wins Community Choice Award and 3rd Place in Communication & Engagement at the E-Commerce Germany Awards 2026 with Mondo.Chat

Berlin, Germany – February 2026

Netex GmbH proudly announces that its AI-powered customer communication platform, Mondo.Chat, has won the Community Choice Award and secured 3rd Place in the Communication & Engagement category at the prestigious E-Commerce Germany Awards 2026.

The recognition highlights Netex's contribution to innovation in the German e-commerce market, where customer communication has become a strategic driver of growth and competitive differentiation.

The E-Commerce Germany Awards celebrate excellence among service providers and retailers shaping the future of digital commerce. The Community Choice Award reflects strong public support and industry validation, while the 3rd place distinction in Communication & Engagement confirms Mondo.Chat's impact in redefining customer interaction.

Redefining Customer Communication with Agentic AI

Mondo.Chat is an AI-powered omnichannel communication platform designed to unify customer conversations across all channels into a single intelligent workspace.

The solution integrates:

• Agentic AI that actively supports and assists customer service teams
• True omnichannel communication within one unified backend
• Instant integration without complex IT projects
• Automatic translation across all languages
• Built-in digital accessibility, aligned with European accessibility standards

"Customer communication is no longer just support — it is engagement, experience, and intelligent interaction," said representatives of Netex GmbH. "This award validates our vision that AI must be practical, inclusive, and designed to empower people rather than overwhelm them."

AI That Is Practical, Inclusive, and Scalable

Mondo.Chat enables businesses to deploy advanced AI capabilities without programming knowledge, transforming AI from a complex IT initiative into an immediately usable operational tool.

The platform supports European companies in scaling customer service efficiently while maintaining compliance, accessibility, and multilingual communication.

Try Mondo.Chat for Free

Companies interested in experiencing the platform can register for free at:
👉 https://account.mondo.chat/register/?lng=en-GB

About Netex GmbH

Netex GmbH is an international service provider with over 25 years of experience in customer service and digital solutions. With a strong presence in the European market, Netex combines operational expertise with innovative AI-driven technologies to deliver scalable and future-ready customer engagement solutions.

Media Contact:
Netex GmbH
Email: office@netex.de
Website: www.netex.de