Agentic AI in Retail and E-Commerce Market to Hit $25.32 Bn with Personalized Shopping & Automation

DENVER, Del. - Feb. 5, 2026 - PRLog -- Agentic AI in Retail and E-Commerce Market is on track for exceptional growth as retailers and e-commerce platforms globally adopt autonomous artificial intelligence solutions to automate complex workflows, enhance customer experience, and optimize business operations. According to latest Agentic AI in Retail and E-Commerce Market Report by Acumen Research and Consulting, market was valued at USD 688.79 million in 2025 and is projected to reach USD 25,323.40 million by 2035, expanding at a compound annual growth rate (CAGR) of 43.4% during forecast period from 2026 to 2035.

Agentic AI in Retail and E-Commerce Market Growth Statistics

• Market Value (2025): USD 688.79 million
• Forecast Value (2035): USD 25,323.40 million
• Projected CAGR (2026–2035): 43.4%
• Regional Leader (2025): North America accounted for more than 35% of market revenue
• Fastest-Growing Region: Asia-Pacific projected to register a 46.5% CAGR
• Top Offering Segment (2025): Solutions — 63% market share
• Leading Business Type (2025): B2C — 72% market share
• Major Application (2025): Personalized marketing & shopping assistance — 25% share

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Agentic AI in Retail and E-Commerce Market Drivers & Trends

Autonomous Customer Support:

Agentic AI enables 24/7 automated customer service that resolves queries, assists purchasing decisions, and handles returns — significantly reducing support costs and improving user satisfaction.

Personalized Marketing & Shopping Assistance:

AI agents analyze consumer behavior and preferences in real time to deliver tailored recommendations, offers, and dynamic pricing adjustments, increasing conversion rates and customer loyalty.

Inventory & Supply Chain Optimization:

Retailers deploy agentic AI to forecast demand, optimize stock levels, and reduce logistics costs — enabling faster delivery and better stock management.

Leading Market Players

Key companies shaping Agentic AI in Retail and E-Commerce Market Share include:

• Amazon (AWS & Retail AI)
• Microsoft Corporation (Azure AI)
• Google LLC (Vertex AI)
• International Business Machines Corporation (IBM)
• NVIDIA Corporation
• EDITED
• Walmart
• Oracle Corporation
• Alibaba Cloud Computing Co. Ltd.
• Snowflake Inc.
• Shopify
• Caper AI (Instacart)

Agentic AI in Retail and E-Commerce Market Regional Insights

North America emerged as largest market in 2025 thanks to advanced technology infrastructure, deep AI adoption, and significant investments by major retail and cloud providers. Asia-Pacific is expected to grow rapidly due to high smartphone penetration, expanding e-commerce ecosystem, and rising adoption of cloud-based AI solutions. Europe shows strong growth supported by omnichannel retail transformation and innovation in customer engagement technologies.

Read full analysis: https://www.acumenresearchandconsulting.com/agentic-ai-in-retail-and-ecommerce-market