Kansas' Halstead Bank Turns to Dolphin Debit to Manage its Fleet of ATMs

HOUSTON - Jan. 27, 2026 - PRLog -- Halstead Bank in Kansas managed its own ATM fleet for years, but even President and CEO Alex Williams admits they were doing it "only mildly successfully." Since partnering with Dolphin Debit for ATM management, Williams is much happier with the success levels.

Williams is the fifth generation of his family to lead the central Kansas bank. Originally an agriculture-focused bank, farmers are still a big part of the business, even as the bank maintains a branch in the larger city of Wichita. In all, the bank has three locations and five ATMs.

Halstead Bank wasn't satisfied with the service provided by its former ATM vendor, so when the need for a machine upgrade came along, they were ready to start looking for a management partner. "It was a good time to outsource but I wish we had done it 10 years earlier," Williams said.

Once the decision to find a management partner launched the bank's search, it quickly became clear that Dolphin was the best choice for a partner.

"Our experience has been fantastic throughout the entire process. From planning and implementation through when we went live it went incredibly smoothly and I was most impressed," Williams said.

Service levels are where they should be, the outsourcing has allowed Halstead Bank to put employees to better use than working with the ATMs, and most importantly, customer experience is significantly improved.

"We get notification calls from Dolphin about minor issues we didn't even know about," said Williams. "And if we do see a problem, I know I will get a fast callback after reaching out to them. Even though we're small, Dolphin treats us like we're the only bank around."

For a smaller bank in this competitive environment, keeping customers happy is critical. Williams said as far as the ATMs are concerned, customers are well pleased.

"The machines are great and much more user-friendly. That makes Halstead Bank (https://www.halsteadbank.com/) look better to our customers. Even with all the changes in technology in this industry, ATMs are still definitely a service that customers expect," he said.

"In an era when people are hungry for quality service from the people they do business with, it's critical that your partner is able to help you provide consistent top-tier service to the customer," said Joe Woods, Senior Vice President of Marketing and Partnerships for Dolphin Debit. "We dedicate ourselves to helping our clients provide that."

About Dolphin Debit

Dolphin Debit Access (http://www.dolphindebit.com), a subsidiary of Euronet Worldwide, Inc. is a full-service ATM & ITM management company. Dolphin's ATM service includes purchase and deployment of new ATMs, purchase of the financial institution's existing ATMs, terminal driving, transaction processing, ATM maintenance, armored car service, communications, monitoring and dispatch, and cash management.