Rossy AI Launches AI-Powered Ticket System for SaaS & eCommerce Businesses

TORONTO - Jan. 23, 2026 - PRLog -- Rossy AI, an AI-powered customer communication platform, today announced the launch of its new Ticket System inside the Rossy AI Dashboard, designed to simplify, secure, and centralize customer support operations for eCommerce and SaaS businesses.

This powerful new feature enables businesses to manage all customer support emails directly from the Rossy AI Dashboard - without sharing email credentials with support teams - ensuring enhanced security, improved efficiency, and streamlined workflows.

Smarter, More Secure Customer Support

With the new Rossy AI Ticket System, businesses can easily configure email forwarding from their existing support email addresses (e.g., support@company.com) to Rossy AI.

Email forwarding is supported across all major email providers, including Gmail, Outlook, Microsoft 365, and iCloud, ensuring seamless setup without changing existing email infrastructure.

Once set up, all incoming emails are automatically fetched, converted into structured support tickets, and managed from a single, centralized dashboard.

This eliminates scattered inbox management, reduces security risks, and empowers support teams with advanced AI tools to deliver faster, more accurate, and more consistent customer responses.

Customer expectations for instant, high-quality support are higher than ever - especially in SaaS and eCommerce. With our new AI-powered Ticket System, we're enabling businesses to centralize communication, boost response speed, and maintain enterprise-grade security without operational complexity," said John Ahya, Founder & CEO of Rossy AI. "This release represents a major step forward in helping modern businesses scale customer support efficiently

Key Highlights of the Rossy AI Ticket System

• Centralized ticket management within the Rossy AI Dashboard
• Secure support workflow without sharing email login credentials
• Two-way email communication fully managed inside Rossy AI
• AI-powered "Generate with AI" for instant, personalized replies
• One-click "Refine" option to improve grammar, tone, and clarity
• Customizable email display name for consistent brand identity
• Dedicated modules for Tickets, Spam, Trash, and Configuration
• Ability to assign custom tags to individual tickets for better categorization, prioritization, filtering, and workflow automation
• Secure dashboard access for distributed support teams

About Rossy AI
Rossy AI provides human-like AI voice and communication agents for SaaS and eCommerce businesses, delivering 24/7 customer engagement with a premium white-glove experience. With no IVR, no coding, and no missed calls, Rossy AI helps businesses automate customer interactions while maintaining a natural, human touch.