Knowband Launches AI Chatbot for PrestaShop and OpenCart Stores

NOIDA, India - Jan. 15, 2026 - PRLog -- Knowband has announced the release of its new AI Chatbot developed for e-commerce stores running on Prestashop and Opencart platforms. This AI chatbot can be added directly to the store frontend and helps customers to get instant assistance while browsing the website.

The AI chatbot supports real-time conversations and provides useful information such as product details, order status, shipping updates, and order tracking. Furthermore, this reduces the need for manual customer support and improves the overall shopping experience.

One of the highlighted features is that this AI chatbot also includes vector-based search functionality, allowing it to understand customer queries more accurately. Instead of matching exact words, it analyses the intent behind the query and provides relevant product suggestions based on meaning.

Key Features of the PrestaShop AI Chatbot Module

AI Model Support
The Knowband Prestashop AI Chatbot works with multiple AI models, including ChatGPT, Gemini, DeepSeek, and Claude as each model contributes to delivering clear and accurate responses to customer questions.

Vector Search Database Integration
Store data can be connected to the Qdrant vector database. Moreover, this OpenCart AI Chatbot extension enables semantic search, allowing the chatbot to suggest products based on related terms and meanings. For example, searching for "running shoes" will show all suitable footwear options.

Order Details and Tracking
Moreover, customers can check their order history, view order details, and track shipments directly through the chatbot interface.

Automatic Language and Currency Detection
The AI chatbot automatically switches to the language and currency selected on the store. If a customer selects French, the chatbot starts the conversation in French and displays prices in the chosen currency.

UI Customisation Options
Store owners can adjust the chatbot design to match their brand. These options include changing chat background colour, text block colours, title, and welcome message for each supported store language.

Chat Logs and Reports
The Opencart AI chatbot module records chatbot conversations in the admin panel. Furthermore, store owners can review customer conversations, responses, email details, and recommended products for analysis and support improvement.

Conclusion
The Knowband AI Chatbot for prestashop and opencart is designed to simplify customer communication and improve store efficiency. By combining smart search, order assistance, and multilingual support, the chatbot helps store owners manage customer queries more effectively while offering shoppers a smoother and faster buying experience.

Prestashop AI Chatbot Module Product Page: https://www.knowband.com/prestashop-chatbot-module
Opencart AI Chatbot Extension:https://www.knowband.com/opencart-ai-chatbot-extension
User Guide: https://www.knowband.com/blog/user-manual/opencart-ai-chatbot-extension-user-manual-knowband/