National Museums NI enhances the visitor experience with Microsoft Dynamics 365 Business Central

BELFAST, U.K. - Dec. 2, 2025 - PRLog -- National Museums NI has taken a significant step in enhancing its retail and visitor operations with the introduction of LS Central on top of Microsoft Dynamics 365 Business Central. The new system, launched on Tuesday 25th November 2025 at the Ulster Museum in Belfast, has been delivered by Sysco Software  in partnership with iDyam Solutions.

This enhancement builds on National Museums NI's existing Microsoft Dynamics 365 Business Central ERP with LS Central, a modular, cloud-based retail POS and business management software solution that supports operations across the museum estate. LS Central unites sales, inventory, analytics, reporting, and much more on one platform, giving National Museums NI a centralized view of their data for all sites. The software empowers staff to work more efficiently across departments, while visitors benefit from a faster, more consistent experience at every museum location.

As the prime contractor, Sysco Software provided full project governance and delivery, working closely with iDyam Solutions who supplied specialists in LS Central software. Together the teams delivered structured discovery and design workshops followed by data migration, configuration, reporting and user training. Dedicated pre and post go live support ensured a smooth transition for front of house and back-office teams, allowing National Museums NI to realise immediate gains from the new platform.

Roisin Connolly, Business Central Practice Lead at Sysco Software, said:
"This project puts National Museums NI's staff in a stronger position to deliver excellent customer service. The new system is intuitive and consistent across all storefronts, connecting directly to finance and giving teams the confidence that they are working with accurate, real-time information. Retail staff can serve customers more quickly and manage stock more effectively while finance teams benefit from a reliable, unified dataset across the organisation."

Catherine McGoldrick, Retail Manager at National Museums NI commented:
"The successful delivery of the LS Retail system represents an important milestone in National Museums NI's ongoing digital transformation journey.  We look forward to the benefits of the new system driving further efficiencies in our business processes for the growing retail offer in all our museum sites."

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