Five9 And Truiem Announce Strategic Partnership

NAPLES, Fla. - Nov. 16, 2025 - PRLog -- Five9, Inc., a leading provider of the intelligent cloud contact center, and Truiem, Inc., an innovator in digital experience monitoring for agents and contact centers, today announced a strategic partnership designed to enhance visibility, performance, and experience across the contact center ecosystem.

The data gathered by Truiem can be used by Five9's customers and partners to gain greater visibility into the current and expected end-user's experience. Truiem is now listed on the Five9 CX Marketplace as engineering teams from each organization have completed the respective certifications.

This collaboration brings together the strengths of Five9's Intelligent CX Platform and Truiem's TruExperience™ digital experience monitoring solution, enabling organizations to more effectively measure, manage, and optimize the factors that drive agent performance and customer satisfaction. Truiem's TruExperience™ platform is available today to organizations through the Five9 CX Marketplace.

"Technology is at its best when it empowers human connection," said Amanda Miller, Director ISV Partnerships at Five9. "Our collaboration with Truiem extends the value we bring to customers by helping them understand not just how their contact centers perform, but how their people experience that performance, creating new opportunities for improvement and growth."

"Our mission at Truiem has always been to make service delivery visible and actionable," said Scott Kimmelman, President & COO of Truiem. "Working alongside Five9, we are helping organizations see and strengthen every link in their service chain, from network to agent to customer, ensuring that performance insights translate into real-world experience improvements."

The Five9 CX Marketplace is at Five9 CX Marketplace (https://marketplace.five9.com/s/product/truiem-truexperie...).

About Truiem

Truiem provides digital experience and service-delivery monitoring solutions that help organizations measure, understand, and optimize the performance of agents, systems, and end-user journeys. Truiem enables enterprises to see how technology and experience intersect — helping them turn data into measurable business value. Learn more at https://truiem.com.

Forward-Looking Statements
This press release may contain forward-looking statements, including statements regarding anticipated benefits, timing, and outcomes of the partnership. Actual results may differ materially due to a variety of risks and uncertainties.