CCG Releases 'Insurance Consumer Complaints Compliance Guide'

NEW YORK - July 1, 2025 - PRLog -- To help companies stay abreast of consumer complaint laws and regulations and eliminate or minimize the incidence of market conduct exam violations against licensees for consumer complaint violations, Croneal Consulting Group has created the "Insurance Consumer Complaints Compliance Guide."

The guide is a 51-state compilation of statutes, regulations, and insurance bulletins addressing consumer complaints filed by consumers and/or policyholders against insurance licensees and addresses the following topics:

• Annual Complaint Filing Requirements
• Complaint Acknowledgment Duties
• Complaint Format Requirements
• Complaint Intake Procedures
• Complaint Recordkeeping Requirements
• Complaint Resolution Methods
• Complaint Response Deadlines and Extension Requests
• DOI Complaint Classifications
• DOI Complaint Tracking Requirements
• Penalties and Sanctions
• Unfair Trade Practices

The guide also includes the contact information of each jurisdiction's Consumer Services Division which oversees consumer complaints and hyperlinks to consumer complaint forms and online consumer complaint portals that are used to enter and track consumer complaints.

This guide exceeds 700 pages and is available on http://www.payhip.com/ccg . Electronic subscribers can select a yearly subscription plan under the "Subscriptions" tab with real-time updates to the guide or a one-time book purchase without real-time updates under the "Publications" tab. Real-time updates may be purchased later.

In lieu of the full-text guide, individuals may purchase the "Two-Page State Table: Time Frame for Insurer to Respond to DOI Consumer Complaints." This two-page table tracks the number of days insurers must respond to consumer complaint inquiries from the insurance departments and includes supporting authority from the insurance departments and citations to bulletins, statutes and regulations.

CCG will provide a 15 percent discount off the guide and the two-page table until Monday, July 7, 2025. For the yearly subscription, use coupon code PRE2025.

About Croneal Consulting Group

Croneal Consulting Group is an information and research services firm that provides publications, database development services, and Web portals for members of the legal, regulatory, and government communities. Besides UST Reports, an insurance bulletin reporting service for five United States territories (American Samoa, Guam, Northern Mariana Islands, Puerto Rico, and the Virgin Islands), the firm counts as its flagship product, InsuranceBulletins.com, an Insurance Bulletin Alert Tracking System, with nearly 10,000 insurance bulletins released from 51 state insurance departments from 2006 to the current date.

For CCG's products and services, visit these sites:

http://www.payhip.com/ccg
http://www.insurancebulletins.com
http://www.cronealconsultinggroup.com