PersoniWay Launches AI-Powered Field Service Platform for Building Automation Technicians

CARY, N.C. - May 21, 2025 - PRLog -- PersoniWay, a U.S.-based startup, announces the launch of its AI-driven ticketing and dispatching platform tailored for independent controls contractors and BMS/BAS service teams. The platform empowers field technicians with instant access to technical drawings, wiring diagrams, and AI-guided workflows to resolve service issues faster and more accurately.

PersoniWay reimagines field service support by embedding artificial intelligence directly into the service process — from smart ticket creation and automated dispatching to in-field assistance and call summarization. Built specifically for BMS (Building Management Systems) and HVAC operations, the platform helps teams increase uptime, reduce onboarding time, and streamline technical support at every level.

Key features include:

• Instant Access to Drawings and Schemes: Automatically surfaces relevant wiring diagrams, floor plans, and system layouts to reduce back-and-forth.
• Smart Dispatch: Assigns jobs intelligently based on technician location, skillset, equipment type, and workload — ensuring the right person gets the right job at the right time.
• AI Assistant for Field Techs: Provides real-time help with troubleshooting, on-site instructions, and issue resolution.
• Built-In Calling & Communication: Integrated voice tools connect field technicians with engineers in real time — no need for external call centers or third-party apps.
• Call Summarization & Analytics: Generates detailed summaries and operational insights from technician feedback and activity logs.
• Training & Team Optimization: Identifies knowledge gaps and recommends improvements based on ticket data.

"Technicians shouldn't be slowed down by missing diagrams, scattered tools, or outdated systems," says Vitaliy Zarubin, founder of PersoniWay.

"We built this platform to simplify how service issues are handled — and to give technicians everything they need in one place, including instant access to drawings, instructions, and expert-level support."

PersoniWay is currently running pilot projects with service and integration teams in the U.S. The company is actively seeking new partners and early adopters in the building automation and HVAC sectors.
https://tech.personiway.com/