PebblePad Appoints Alison Poot as Chief Customer Officer

Appointment to Drive Customer Success and Strengthen Executive Leadership Team
Alison Poot
Alison Poot
TELFORD, U.K. - May 28, 2024 - PRLog -- PebblePad, the Learning Journey Platform, is pleased to announce the creation of a new executive role, the Chief Customer Officer (CCO). Alison Poot, formerly Senior Director of Global Customer Success, has been promoted to this pivotal role, effective immediately. This key executive role bolsters the company's commitment to customer success and innovation on a global scale.

The establishment of the Chief Customer Officer position underscores PebblePad's dedication to driving customer-centric strategies that enhance user engagement and satisfaction. As CCO, Alison will be responsible for overseeing customer relationships, ensuring integration of customer feedback into PebblePad's business strategy and product development. Alison will continue to focus on aligning all customer success management, customer support and  learning services teams to deliver a holistic and exceptional customer experience.

Alison, who excelled in her role as Senior Director of Customer Success, has been  with PebblePad for over a decade, contributing significantly to the company's growth and customer satisfaction. Her expertise in strategic planning and customer relationship management makes her an ideal fit for this new role.

"Alison's leadership has been instrumental in developing our customer-centric culture, which has consistently resulted in high client retention rates and satisfaction. Her promotion to Chief Customer Officer is not only a recognition of her hard work and dedication but also an essential step forward for our company," said Shane Sutherland, CEO of PebblePad.

Alison expressed her enthusiasm about her new role, stating, "I am thrilled to take on the role of Chief Customer Officer at PebblePad. This new position is a testament to our commitment to our customers and our desire to place them at the heart of everything we do. I look forward to leading our efforts to engage more deeply with our users and deliver solutions that not only meet but exceed their expectations."

Under Alison's leadership, PebblePad is poised to enhance its customer strategies, reinforcing the company's global position as a frontrunner in the educational technology sector.

For more information please visit PebblePad - The Learning Journey Platform (

About PebblePad

PebblePad stands at the forefront as a leading online Learning Journey Platform dedicated to empowering educators to deliver student-centred learning experiences and nurture future-ready graduates. Beyond its role as a robust ePortfolio platform, PebblePad offers sophisticated tools to support a diverse range of teaching and learning processes. Addressing gaps in integrative and experiential learning & assessment that traditional Learning Management Systems and ePortfolios cannot bridge, PebblePad's unique set of feedback and assessment capabilities further enriches its feature set. The platform is successfully transforming the learning landscape at universities worldwide, including more than 30 of the top-ranked global universities.

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