Intellatriage 15 Years Improving The Lives Of Nurs
- Dec. 19, 2023
-- IntellaTriage, the leading provider of after-hours nurse-first triage services for hospice and home health, is proud to announce its fifteenth anniversary of delivering exceptional triage support to patients, post-acute healthcare providers, and medical organizations. Over the past fifteen years, IntellaTriage has revolutionized the way post-acute triage is conducted, improving the patient experience, reducing nurse burnout, and increasing financial performance for the organizations it serves.
Founded in 2008, due to a poor personal experience with after-hours hospice care, IntellaTriage has consistently demonstrated a commitment to innovation, quality, and compassion, making it a trusted partner for hospice, home health, and medical groups alike. The company's impressive journey has been marked by numerous accomplishments, partnerships, and advancements in the field of nurse-based triage.
Throughout its history, IntellaTriage has achieved remarkable milestones, including:
- Largest Team of Triage Nurses in the Nation: Expanded from an original team of 3 nurses, IntellaTriage now employs over 250 licensed nurses who provide compassionate care during some of the hardest times of a patient's and their caregiver's life. These nurses answer over 500,000 calls per year in under 40 seconds on average, with up to 80% resolution rates for hospice calls and 97% for home health.
- Cutting-Edge Technology: IntellaTriage has invested in cutting-edge technology, recently launching its proprietary platform, IntellaHub. IntellaHub is an interactive platform that enables better care team communication, accurate documentation directly in patient medical records, and groundbreaking data collection and benchmark reporting. Its AI-powered tools are customized according to agency protocols to guide IntellaTriage's team of licensed nurses through the most appropriate triage based on time of day, day of week, and provider clinical directives.
- Compassionate Triage Specialists: The company's dedicated team of licensed nurses, trained specifically for remote triage, has provided compassionate and expert care to countless patients, exemplifying IntellaTriage's commitment to quality service and improving the patient experience.
- Expansion and Growth: IntellaTriage has expanded its reach to serve two of the country's largest hospice organizations and the home health and hospice sectors of the largest Catholic health organization in the country. Since CEO Daniel Reese took the helm in 2019, IntellaTriage has grown exponentially, quintupling in size over the last four years due to industry demand for its nurse-based, tech-enabled services. In 2022 alone, IntellaTriage grew its annual recurring revenue by over 90% and added several national hospice and home health providers. These achievements earned IntellaTriage a spot on the prestigious Inc 5000 Fastest Growing Companies list.
"As we celebrate our fifteenth anniversary, I am incredibly proud of the impact we've made on the after-hours healthcare ecosystem across the country," said Daniel Reese, CEO of IntellaTriage. "Our journey has been marked by innovation from our founder and technology teams, dedication to quality and speed from our nursing team, and a strong commitment by our entire organization to treating our patients like family. We look forward to the next fifteen years and beyond as we continue to expand the number of patients, families, and field clinicians that benefit from our service and mission to improve the lives of nurses and patients."
To commemorate this significant milestone, IntellaTriage has celebrated with special events and prizes at industry trade shows and internal events throughout the year so people can learn about the company and hear directly from leadership team members. For more information about IntellaTriage, please visit www.intellatriage.comAbout IntellaTriage
Founded in 2008, IntellaTriage is the nation's leading provider of after-hours nurse triage for hospice and home health providers, hospitals, physician groups, health plans, and specialty practices. IntellaTriage provides access to licensed nurses 24 hours a day, seven days a week, through customized protocols and cloud-based technology. As an integrated partner, IntellaTriage improves patient experience while reducing nurse burnout and providing quality after-hours care. Learn more at intellatriage.com