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Dolphin Debit Enables Mazuma Credit Union To Prioritize In-Branch Member Engagement
By: Dolphin Debit
Dolphin Debit, the full-service ATM management company, now manages 20 ATMs for the Kansas City-based credit union, which has assets of more than $970 million and more than 73,000 Members.
Mazuma decided to look into outsourced ATM management after experiencing persistent service problems with its previous ATM vendor. Also, a significant portion of its fleet was reaching the end of its operational life, explained Tim Scheer, Vice President of Retail Operations for Mazuma.
Most of the Mazuma ATM fleet is at the credit union's 12 branches, and at some busy branches there are as many as three machines. Dolphin replaced all of them with new ATMs.
"What Dolphin offered sounded like something we were ready for," Scheer said. "Turning management of our ATM fleet over to them meant giving time back to our branch personnel so they can better focus on building relationships with our Members."
Mazuma did consider other vendors as well but said the biggest factor in Dolphin Debit's favor was its complementary culture.
"From the start, they felt like a real partner," Scheer noted. "They are so focused on ATM service and they understand, like we do, the importance of keeping that fleet available at all times."
ATMs are a key element of Mazuma's member service strategy, Scheer said. "We have a fairly strong cash usage membership within the Kansas City metro area, with a lot of cash withdrawals and deposits. We have to meet that need, and we do that through strategic placement of our ATM fleet," he noted.
Since moving over to Dolphin Debit, Scheer says, "They have lived up to our expectations. They are so easy to work with and they are a complementary vendor partner that resembles our culture in every interaction we have, which is important to us."
About Dolphin Debit
Dolphin Debit Access (http://www.dolphindebit.com), a subsidiary of Euronet Worldwide, Inc., is a full-service ATM & ITM management company that owns and operates ATMs & ITMs for financial institutions. Dolphin's turnkey ATM service includes purchase and deployment of new ATMs, purchase of the financial institution's existing ATMs, terminal driving, transaction processing, ATM maintenance, armored car service, communications, monitoring and dispatch, and cash management. Dolphin Debit operates all makes and models of ATM equipment in various branch and off-premise venues and works with 325 financial institutions across the United States. Combined with the strength of its global payments parent company, Euronet Worldwide, Dolphin is able to deliver technology and modernization through the company's REN payments platform.
Kristine Tanzillo, Dux Public Relations