Introducing GuestlinkPro for hotels

The ultimate Guest Experience Management System for the hospitality industry.
By: Bizoft Solutions Ltd
NAIROBI, Kenya - Aug. 17, 2023 - PRLog -- Nairobi,  – We are thrilled to announce the launch of GuestlinkPro, a web-based software that will transform the way hotels manage and enhance their guest experiences. With advanced features and a user-friendly interface, GuestlinkPro is set to revolutionize the hotel industry and create a new standard of excellence in guest satisfaction.

Designed by a team of industry experts, GuestlinkPro addresses key concerns that guests often encounter during their stay. By introducing five essential modules, this groundbreaking software will empower hotel staff to deliver exceptional service and exceed guest expectations.

1. Guest Link: With a dedicated hotline and efficient tracking system, GuestlinkPro empowers hotels to promptly address and resolve guest issues. This module provides insights into service delivery efficiency across different departments. By comparing predetermined turnaround periods with actual resolution times, hotels can ensure prompt attention to guest concerns, promoting unparalleled customer satisfaction.

2. Guest Relations: Gathering valuable feedback is crucial for continuous improvement. GuestlinkPro facilitates this process by inviting guests to share their feedback on various hotel products and services. Through predefined issues and a rating system, hotel staff can easily assess guest satisfaction levels and take immediate action if issues arise. Never before has guest feedback been so seamlessly integrated into enhancing overall hotel operations.

3. Communication: Seamless communication is vital for success in the hospitality industry. GuestlinkPro features a robust notification system that keeps department heads and section leads informed about relevant matters in real-time. Additionally, an internal communication thread board fosters collaboration among system users, enabling efficient communication and resolving issues swiftly, revolutionizing teamwork within the hotel.

4. Polls: Fair determination of contest winners is critical to maintaining employee morale and engagement. GuestlinkPro's polls module simplifies the process by managing various contests initiated by the Human Resources department. From nomination periods to secure and transparent voting, the module guarantees a fair and enjoyable experience for all employees. Celebrate and recognize employee achievements with confidence, strengthening your workforce.

5. Reports: GuestlinkPro's comprehensive reporting capabilities empower hotels to make data-driven decisions. Detailed reports provide insights into departmental guest link efficiency, guest relations feedback ratings per department, individual user performance, and overall hotel service delivery. Using these valuable analytics, hotels can identify areas for improvement and achieve excellence in guest experience management.

"We are excited to introduce GuestlinkPro to the hospitality industry," said Caesar Waganagwa, Founder & CEO of GuestlinkPro. "Our software is a game-changer, empowering hotels to streamline guest experience management, improve communication and collaboration, and enhance overall guest satisfaction. With GuestlinkPro, hotels can deliver exceptional experiences that will keep guests coming back time and time again."

For media inquiries, please contact:

Esther Kimani

+254 722237266

To learn more about GuestlinkPro, visit:

Esther Kimani
Source:Bizoft Solutions Ltd
Tags:Customer Care
Location:Nairobi - Nairobi - Kenya
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