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Parcel Monitor Presents the 2023 Europe E-Commerce Logistics Market Report
By: Parcel Monitor
Shipping Times for Parcel Deliveries
Parcel transit times for domestic delivery varied across countries. Belgium had the shortest transit time of 1.06 days due to its small size and well-developed transportation network. France, Germany and the United Kingdom, however, were greatly affected by postal strikes, resulting in many delivery delays. This explains the higher transit time for France (1.91 days) and the United Kingdom (1.46 days).
As for Germany, there was an improvement in its transit time from 1.3 days in 2021 to 1.22 days in 2022. This was partially attributed to efforts by third-party logistics (3PL) companies building more warehouses across the country. Meanwhile, Norway had the longest transit times of 2.08 days possibly due to remote addresses and limited transportation infrastructure. Nevertheless, Post Norway has been ramping up investments in RFID-based hardware and software infrastructure to improve the quality of postal service.
Problems Regarding Delivery Efficiency
Delivery issues can be classified into two main categories, one of which originates from the recipient's end, such as the absence of someone to receive the package, and the other arises from the carrier's end, such as delayed notification of the package's whereabouts. Last year, carrier-related concerns accounted for 80% of delivery issues in Norway, 57% in the Netherlands, 37% in Germany, 30% in France, 28% in the United Kingdom, and 12% in Belgium.
Usage of Collection Points in Europe
The pandemic-induced surge in e-commerce have prompted many merchants to explore alternative delivery options. Across Europe, there is an approximately 40% increase in Pick-Up and Drop-Off points since mid-2019, raising to over 336,000 points available.
In 2022, Belgium had the highest utilization rate of collection points (CP) at 8.7%, followed by France (7.3%), Germany (7.1%), and the Netherlands (5.4%). A decline in CP usage was observed for most markets, where Germany saw the largest decrease from 12.2% in 2021 to 7.1% in 2022. For France, CP usage rose by 14.6% due to La Poste Groupe's installation of 50 smart lockers in train stations in Paris.
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