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ELEVATE Embeds Workato Product to Meet Growing Customer Demand for VMS Integrations and Automations
By embedding Workato, ELEVATE reduces time to implement new customer integrations by as much as 40 percent
By: Elevate SaaS
"We are excited to be a part of Elevate SaaS' digital transformation journey by enabling them to address their customer integration and automation needs faster than ever before. Working alongside the team at Elevate SaaS to provide a seamless experience for their customers and increasing time to market has been a rewarding experience,"
Before Elevate SaaS decided to embed Workato's iPaaS platform into its existing product, it was clear the company needed to provide customers with integrations beyond the ones it built in house. The company's main priority was to find a quick and efficient solution that could help integrate ELEVATE with the rest of its customers' technology stack to increase contingent workforce management efficiencies and improve customer retention. If Elevate SaaS had stuck to the status quo and built out integrations leveraging internal resources, it is doubtful that it would have been able to meet its rapidly increasing customer demand.
"When our team set out to find the best embedded iPaaS solution for our platform integrations, we knew we couldn't compromise on an intuitive user experience or enterprise-grade security. We also knew we would have been challenged to meet our new customer implementation schedules in our rapidly growing company. When we discovered Workato's low-code, no-code platform, we knew this would be a game-changer from the start," said Gary Allhusen, SVP of Strategy at Elevate SaaS. "From decreasing the amount of time it takes to build connectors for our customers by 40 percent to launching new customer implementations, Workato is helping our company and our customers continually adapt to their fast-changing environments. Workato has allowed us to invest in our core products and focus on what matters most – making it faster and easier to implement ELEVATE at scale."
As a recent example proves out, an Elevate SaaS managed services provider (MSP) partner had the need to automate the high volume of financial transactions it performed on a weekly basis with one of its customers. ELEVATE Connect leveraged Workato to enable pulling detailed invoice information from ELEVATE and delivering it to the customer's Coupa financial application via cXML protocol. The same invoice metadata was also delivered to the MSP partner's Intaact® financial system. Once a customer payment was received by the MSP partner, the invoice in ELEVATE was updated with this payment information and the status of the invoice was updated to "paid by customer", essentially automating the round trip of financial information related to the MSP's billing and payments transactions. This automation significantly reduced the MSP's administrative burden of managing hundreds of invoices per week for that one customer, and provided valuable payment information for suppliers, allowing them to reconcile their invoices more easily with payment information.
ELEVATE is a modern talent-focused workforce management and VMS platform bringing an enhanced focus on lifting talent quality and program excellence above and beyond the transaction-