SKUx Launches Customer Care & Recovery Solution to Help Companies Respond to Consumer Complaints

ST. PETERSBURG, Fla. - April 21, 2023 - PRLog -- SKUx (https://c212.net/c/link/?t=0&l=en&o=3296781-1&h=2326302806&u=https%3A%2F%2Fskux.io%2F&a=SKUx), an innovative payments technology and consumer engagement platform, today launched SKUx Customer Care & Recovery—a trailblazing new way for companies to streamline and digitize their response to product recalls and individual customer complaints.  SKUx Customer Care & Recovery radically cuts the time it takes for companies to distribute make-good offers and refunds, alleviates friction and logistical hassles, and dramatically improves the digital transformation experience to increase customer satisfaction and retention.

The new SKUx solution virtually eliminates fraud by making every offer response serialized and usable only once. Built on the company's innovative and patented technology and consumer engagement platform, SKUx Customer Care & Recovery is an omnichannel solution that delivers payments directly to consumers via their mobile and computer devices for redemption in-store or online.

SKUx Customer Care & Recovery (https://skux.io/care-and-recovery/) allows partners to respond to recalls and dissatisfied consumers instantly with serialized, trackable, digital payments to dramatically improve the customer experience while streamlining costly logistical fulfillment processes. The SKUx solution is already being used by a variety of major brand partners looking to advance their capacity to respond to customer needs.

SKUx Customer Care & Recovery scales to meet even the most massive digital disbursement challenges, such as major consumer product recalls, verifiably delivering the right offer or refund to the right customer at the right time with one-to-one precision. Customers can conveniently redeem any offer in-store or online as part of the normal payment process. Unlike coupons and vouchers, these digital disbursements can be redeemed only once. Merchants are reimbursed immediately as part of the daily payment processing and settlement process and no longer have to wait weeks or months for payment. Furthermore, all participants in the value chain have unparalleled visibility into redemptions and costs.