National Customer Service Association Launches Customer First Certified Organization—CFCO™

New Certification for Organizations, Departments, and Teams Represents an Elite Status of Customer Service Leadership and Excellence
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ORLANDO, Fla. - April 3, 2023 - PRLog -- The National Customer Service Association (NCSA) is excited to announce the launch of a new certification designating organizations, departments, and teams that represent the highest level of customer-centricity as a Customer First Certified Organization—CFCO™. The CFCO™ program vets organizations, departments, and teams for a proven, ongoing commitment to delivering consistently exceptional customer experiences and validates them as members of an elite group of organizations dedicated to service excellence.

Says Terry Thomas, vice president of programs at Selex ES ATM, "It is an honor and a privilege to be selected as the first CFCO™ organization to be recognized by the National Customer Service Association. The tools and insight we've gained by working with NCSA have undoubtedly made Selex ES ATM a much better, customer-focused organization. Our entire team of Certified Customer Service Professionals (CCSP®s) are proud to provide our customers with world-class customer service, keeping their air traffic management systems safely in operation. We salute the NCSA for raising the bar for TOTAL CUSTOMER SATISFACTION."

NCSA is the global membership organization that equips service providers across industries with the information and skills to build and nurture enduring customer relationships, through a broad range of customer service education, development, and support services. NCSA offers the world's leading certification programs for all levels of customer service professionals, including Certified Customer Service Professional (CCSP®) for management-level professionals, Direct Contact Service Professional (DCSP®) for frontline staff, Train-the Trainer ( for workforce development teams and human resource development programs, and now CFCO™ for organizations or their customer service sections.

NCSA membership and certifications offer an unparalleled competitive advantage that assures customers they will always enjoy a first-class experience when doing business with you.

Read more about CFCO™ requirements, application process, fees, and timing:


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