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Your Housing Group boosts Field Force Efficiency and Resident Experience with FLS
Your Housing Group has transformed the efficiency of its field force operations with the FLS VISITOUR scheduling solution from FLS – FAST LEAN SMART, achieving a 25-32% increase in productivity for operatives.
First was to deliver the FLS solution for fix360, YHG's dedicated repairs team with circa 200 operatives, secondly the voids team, and subsequent business functions to include surveyors and tenant liaison officers - in total more than 300 resources. Darren Halliwell, YHG's Chief Information Officer, said: "At the heart of our functional requirements was dynamic scheduling and accurate routing."
Highlighted results include:
Once a customer's need is qualified by the call centre or via its 24/7 self-service resident portal, Your Home Hub, FLS VISITOUR provides the optimal AM/PM appointment choices according to available operatives and existing commitments, with the customer receiving confirmation text messages as reminders. This utilises real-time optimisation, not just finding white-space to fill in the diary, with the added accuracy of time-of-day actual traffic speeds for every journey. Each appointment is therefore cost-effective and punctual, using operatives with the right skills enabling the best possibility of a first-time fix.
Continue reading this story at https://fastleansmart.com/
About FLS - FAST LEAN SMART
FLS VISITOUR enables the intelligent optimisation of schedules and resources in real time, delivering more flexibility, route planning ability, and enormous cost savings. www.fastleansmart.com/
About Your Housing Group
Your Housing Group Limited, a Charitable registered society under the Co-Operative and Community Benefit Societies Act 2014 no 30666R registered with the HCA no L4203. For all PR & Media enquiries please contact Bird Consultancy on 07816 294055 or email email@example.com
James Alex Waldron
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