Omnichannel CPaaS for Healthcare Industry: Applications and Advantages

By: Tilli Software
WASHINGTON, Md. - Feb. 2, 2023 - PRLog -- CPaaS is a ground-breaking technology that is providing healthcare organizations with the opportunity to completely upgrade the way they interact with their patients, stakeholders, and within the organization. It enables them to incorporate a cloud-based communication system into their existing applications, like electronic health records, patient portals, and telehealth solutions. Consequently, it assists healthcare organizations to extend their reach beyond the usual communication methods, such as phone and email.
Through the utilization of CPaaS, medical and health organizations can offer an array of services over the commonly used communication platforms such as instant messaging, voice, and video. This setup allows them to gain access to analytics and be able to securely reach their patients through their preferred channels, including SMS, MMS, Facebook Messenger, WhatsApp, and Chatbots.
Applications of Omni-Channel CPaaS Platform in the Healthcare Industry
CPaaS offers numerous benefits to the healthcare industry, ranging from providing better patient experience to improved treatment results, quick payment collection and effective customer communication. Its usage spans across all the internal, external, and customer communication needs in the healthcare sector.
Automate appointment booking, cancellation and rescheduling
Set the patients free from waiting in line or holding a phone call to book a medical appointment. With CPaaS, you can send links through SMS, enable your chatbot or put your IVRS system into action to book the appointments. Additionally, you can empower your patients to cancel or reschedule an appointment themselves without putting your resources for this job. Also, send medical appointment reminder texts through SMS and avoid no-shows in the clinic or hospital.
Simplify bill presentment, payment collection, and payment disbursement at hospitals
Do you still find yourself overwhelmed by the amount of paperwork, validation, and the collection process that you have to go through? You can now send out the discharge summary or bills electronically along with an easy payment link to collect the amount quickly and smoothly. This will allow you to start the medical procedure immediately or quickly discharge a patient and take in the next one. Likewise, make payment disbursement to your staff, vendors, and others in a jiffy.
It not only minimizes mistakes by taking out the manual processes and improving accuracy but also provides customer satisfaction by guaranteeing a safe and reliable payment process.
Deliver a seamless tele-consultation experience
Enhance the efficiency of your telemedicine platform for remote patients with a Communication Platform as a Service (CPaaS). Send the links to join the session through text messages, emails, or WhatsApp, and make the whole process easier and more comfortable for your patients who are not at the clinic or hospital.

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