SwitchboardFREE Celebrates Saving Small-Medium Businesses £901 million, Logging 200 Million Calls

Missed calls and missed business opportunities? Not on SwitchboardFREE's watch!
LOWESTOFT, U.K. - Feb. 7, 2023 - PRLog -- This week, Lowestoft-based company SwitchboardFREE celebrated the milestone of handling over 200 million call minutes on behalf of their customers. But it's not just the minutes that they are excited about. It's that this translates to capturing what would have been over 14 million missed calls.

It's a big win for small-medium businesses who have banked £901 million more than they would have without SwitchboardFREE's help. And that figure doesn't include the residual income these businesses will get from consistently providing their customers, loyal and new, with a professional and memorable telephone experience.

The ethos that drove SwitchboardFREE's launch in 2005 was to give small and medium businesses access to a free business number and call management system.

"We believe great customer service is integral to the growth of any business. When it comes to inbound calls, no one can afford to miss them, however a bespoke call management system was out of reach for most small and medium businesses, SwitchboardFREE has changed this and offers exceptional call management, super smart phone number that are easy to UK customer service team that are customer obsessed, for just for just a few pounds a month. We are pleased that over 5,000 UK business rely on us every day." – Christopher Venables (Chief Technical Officer)Even before the current economic crisis, SwitchboardFREE founder Grant Hardy felt that some businesses were at a disadvantage with start-up costs, low-profit margins and budget restraints. To compensate for this obstacle, Grant decided to offer his SwitchboardFREE service for a really low monthly cost which didn't involve any capital outlay.

As the business grew, more number ranges were added such as local and free-to-phone numbers. These numbers had all the same management features and cost less per month than a large barista coffee. This offered sizable savings considering that the average cost of a missed call is over ten times that amount.

After 22 years, SwitchboardFREE's prices still remain the lowest in the industry without compromising on service. The hope now is that in continuing to give businesses the opportunity to provide a superior telephone service to their customers, companies can grow from strength to strength as well as help bolster a difficult economy.


Matt Rayner
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