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Radish Systems ChoiceView® Products Available in AWS Marketplace
By: Radish Systems
New Type of Phone Call. ChoiceView is a new type of phone call. It's patented. It starts with the familiarity of a voice phone call. It's enabled through an open, cloud-based Communications Platform as a Service (CPaaS). It's inherently compatible with phone endpoints worldwide. ChoiceView provides an enhanced customer experience (CX) for callers and allows businesses to convey information in a smarter and more efficient way. It's easy to deploy, use, enhance, and maintain. It works with first-time callers without requiring a mobile app. It's positioned for wide adoption worldwide in many industries with killer applications including customer service, e-commerce, telehealth, technical support, and more.
The Power to Visually Interact with Customers. ChoiceView Visual IVRs and Visual Bots allow callers to SEE and HEAR information on standard calls they make to businesses. Instead, callers are presented with visual menus and visual responses while talking and hearing on the same phone call they started with.
ChoiceView Visual Agent allows contact center agents to visually share information with callers — instead of reading it back from their screen — while continuing to talk on the same phone call. Customer service representatives, health coaches, and contact center agents can access and send most any visual material, either from a predefined library or windows open on their screen.
For developers who want to add ChoiceView capabilities themselves in their own voice apps, there's a ChoiceView lambda function. It's available as an Amazon Connect Quick Start Integration. "Now I see what you're talking about!"™.
About Amazon Web Services. Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud offering, with more than 200 fully featured services available from data centers globally. AWS Marketplace is an online software store that helps customers find, buy, and immediately start using the software and services that run on AWS.
About Radish Systems. Radish Systems, a mobile/enterprise software and professional services company, improves the way organizations communicate visually with all callers through its award-winning ChoiceView Visual IVR and Visual Agent product line as well as its phonebot, chatbot, and survey technology. It delivers an enhanced user experience on the types of calls we make everyday and improves contact center efficiency and accessibility. Radish is an Amazon Technology Partner. Visit: http://radishsystems.com/
Theresa Szczurek at Radish Systems